What Do I Do With the Defective HR20?

[Impala1ss]

The day after I had D* installed the HR20-700 crapped out. The service tech. brought me a new one a few days later, installed it, and put the old one in the box the new one came in. He said D* would send me another box to return it in. They never sent one, and I still have the old HR20. Should I throw it away?:devil:

 

[HDhysteria]

hmmmmmm, maybe you should call d*. After all, assuming they are not already expecting it in return could lead to a rather large charge on your bill. They do repair defective units and re-lease them as refurbished.

 

[raoul5788]

hmmmmmm, maybe you should call d*. After all, assuming they are not already expecting it in return could lead to a rather large charge on your bill. They do repair defective units and re-lease them as refurbished.

Yes, call them and tell them to send you a box or you will likely get charged for it.

 

[fsds]

Do not throw it away, when they sent me a replacement for my bad HR20-700 last week I have one week to return bad receiver or be billed 470 dollars. Call DirecTV tech support my suggestion

 

[stogie5150]

I've been waiting on return kits for a MONTH now for three of my receivers/dvr's. Still no kits.

Calls to D* say, they are coming, be patient.

Hope you get yours if you call.