”Service Labor
During the one (1) year warranty period, VIZIO will provide, when needed, service labor to repair a manufacturing defect at its designated service center. To obtain warranty service in the United States, you must first contact VIZIO Technical Support via email at
techsupport@VIZIO.com or via phone at (949) 428-2525. The determination of service will be made by VIZIO. PLEASE DO NOT RETURN YOUR UNIT TO VIZIO WITHOUT PRIOR AUTHORIZATION.
Service
During the one (1) year warranty period, VIZIO will, at its option and sole discretion, repair or replace defective parts, which may be new or remanufactured, including replacement of the entire unit. The Customer will be required to ship the product to the service center indicated by VIZIO when the return authorization is provided. The Customer is responsible for all transportation charges to the service center. VIZIO is not responsible for the de-installation or re-installation of the product.
Packaging and Shipping Instruction
When shipping the product to an authorized VIZIO service facility, the original carton box and packing material, or an equivalent as designated by VIZIO, must be utilized.”
According to Vizio, all TVs 37” and larger must go by truck to California. Fed Ex Ground from NY to Vizio in Irvine, CA is $88.95 for its 42” LCD TV and $108.95 for its 50” plasma. You threw out the TVs packing carton? If you are in the warranty period, it’s no problem, Vizio will ship you a new cardboard box at no charge (according to its CS rep).
If the Vizio flat screen breaks after the one-year warranty expires is where it gets expensive. The prices are shocking.
For any Visio 42” LCD, the carton and packing material with shipping is $300. Its out of warranty service is at a “Flat Rate” of $300 parts + $140 labor. Outbound shipping (FED EX ground) to Vizio cost $89. For return freight, Vizio charges $250 bringing the total cost of an out of warranty repair cost a staggering $1079. The current cost of a new Visio 42” LCD at Circuit City is $1099. Think of it, twenty bucks more and you get a brand new disposable TV with a new one-year warranty. What a deal!