What a fiasco with ordering a Hopper from Dish Depot.

[fredp]

Wow... My Receiver showed up today..... Not a Hopper with Sling I ordered but a VIP922 with Sling! WTF! I'm totally ripped! My receipt says Hopper/Sling. I have already sent off an email to Dish Depot

 

[Tampa8]

Dish Depot is very well respected, they will fix things.

 

[JM42]

One shipping error qualifies as a "fiasco?"

 

[Avail]

Ordered my hopper w/ sling from them about a month ago.. Great customer service, fast shipping, and got it during the Easter sale $179 shipped!

I'm sure they will clear things up quickly.

 

[navychop]

These things happen. Sorry it had to happen to you. But with their rep, they'll make you whole.

 

[KAB]

Fred, I think you over thinking came to bite you in the A.

 

[gadgtfreek]

In the immortal words of Forrest Gump, "It happens".

Im sure they will fix it.

 

[fredp]

Fred, I think you over thinking came to bite you in the A.

Gee KAB, you should be my shrink! Since I emailed them late in the day, I figured I would not hear from them until tomorrow for resolution. Well I was wrong! Dish Depot is overnighting a replacement for delivery Thursday. Thankyou Mark at Dish Depot.

 

[3HaloODST]

Ordered a Hopper w/Sling 2 months ago from Dish Depot. Would definitely buy from them again!

 

[Tampa8]

Dish Depot is overnighting a replacement for delivery Thursday. Thankyou Mark at Dish Depot.

Not surprised.

 

[rjruby]

Mark is one of the most "customer oriented" owners I have ever dealt with.

 

[fredp]

Mark is one of the most "customer oriented" owners I have ever dealt with.

I have to absolutely concur with you on this! In my inbox this morning were the instructions for printing the return label for the 922. Part of the reason I was upset was that I paid a nice chunk of change for 2nd day air. Was able to get this corrected very fast. Thursday is when I would be calling Dish to schedule the install as my solo node shows up today. Just want to be ahead of that price increase!

 

[Scott Greczkowski]

Mark is a great guy and he runs a great business.

I am glad you got things ironed out with him.

 

[charlesrshell]

I have ordered from DishDepot several times with no issues. Things happen. I am glad everything is straightened out now for you. Mark is a great business owner.

 

[dare2be]

One shipping error qualifies as a "fiasco?"

No, more like this thread does.

 

[thamac]

Maybe a couple of words in the title of this thread should be changed from "fiasco with" to "fantastic experience"

Glad to hear everything was taken care of.