This is a prime example that Voom and Installs Inc. are either going through the motions, or were just screwed up to start with. Keep in mind that this is for a DE-INSTALL (that is noted on the form, but the rest looks like cheery "welcome to Voom" pr stuff). Wow
From : INSTALLS inc <custreply@installs.com>
Sent : Tuesday, January 25, 2005 11:02 AM
To :
Subject : News from VOOM: Time to get ready for installation!
Dear ********, Account Number: *****, Work Order Number: *****, Installation Reference Number: ***-****
Now that your VOOM order is complete, here are some suggestions to help you prepare for your VOOM installation.
Your Installation Details are as follows:
- Installation Address: ******
- Phone Number at Installation Location: (***) ***-****
- Requested Installation Date: 02/07/2005
- Requested Installation Time:
If any of the above information is incorrect, please call 1-800-GET-VOOM and a customer service representative will correct the information for you.
Getting Ready For Installation
Keep in mind that the installation technician will need to go in and out of your house to check the VOOM equipment setup and ensure the best possible performance of your exciting new system. To ensure easy access and a quicker setup time, please clear a path to your TV set(s) and disconnect all wiring.
Installation Overview
Your technician will arrive during your scheduled appointment window of PM and may not finish the installation until after your scheduled appointment window has ended.
You have requested an installation for De-install 1 Room. Your installation will include (specific procedure varies by installation type purchased):
Mount 18-inch or elliptical satellite antenna on an exterior structure of your home and align it to appropriate satellite(s).
Mount any and all digital antenna materials that will facilitate improved VOOM reception.
Route up to 125 feet of coaxial cable for each HD receiver(s).
A 4-foot HD or SD cable is included in installation based on your HDTV or SDTV compatibility
Ground satellite antenna and cable to local/NEC standards.
Connect HD receiver(s) to existing hard-wired phone jack(s) using supplied wire in DBS boxes.
Program supplied remote control(s) to your TV set(s).
Activate your selected programming.
Provide instruction to familiarize you with the basic use of the system.
Additional Services
If you request the installer to perform additional work beyond what is included in the above scope of work, the technician will provide a quote for the requested work prior to beginning the installation. Some examples of work resulting in additional charges include:
Wall-fishing to conceal cables in your walls (pricing varies based on access to wall(s) to be fished)
Pole mount, non-penetrating roof mount (pricing varies based on type of mount necessary)
Cable burial (pricing varies based on length and type of burial)
Installations on homes with more than 2 stories or those requiring a 40-foot ladder (pricing based on local rental rate)
Multi-switches for more than 4 rooms are provided by you and installed at your expense.
Any additional work you request or require will be determined by your technician and approved by you before the work begins. You will pay your technician directly for any additional services.
Thanks Again!
Thanks again for choosing VOOM! If you have any questions or concerns about your order, please call 1-800-GET-VOOM.
From : INSTALLS inc <custreply@installs.com>
Sent : Tuesday, January 25, 2005 11:02 AM
To :
Subject : News from VOOM: Time to get ready for installation!
Dear ********, Account Number: *****, Work Order Number: *****, Installation Reference Number: ***-****
Now that your VOOM order is complete, here are some suggestions to help you prepare for your VOOM installation.
Your Installation Details are as follows:
- Installation Address: ******
- Phone Number at Installation Location: (***) ***-****
- Requested Installation Date: 02/07/2005
- Requested Installation Time:
If any of the above information is incorrect, please call 1-800-GET-VOOM and a customer service representative will correct the information for you.
Getting Ready For Installation
Keep in mind that the installation technician will need to go in and out of your house to check the VOOM equipment setup and ensure the best possible performance of your exciting new system. To ensure easy access and a quicker setup time, please clear a path to your TV set(s) and disconnect all wiring.
Installation Overview
Your technician will arrive during your scheduled appointment window of PM and may not finish the installation until after your scheduled appointment window has ended.
You have requested an installation for De-install 1 Room. Your installation will include (specific procedure varies by installation type purchased):
Mount 18-inch or elliptical satellite antenna on an exterior structure of your home and align it to appropriate satellite(s).
Mount any and all digital antenna materials that will facilitate improved VOOM reception.
Route up to 125 feet of coaxial cable for each HD receiver(s).
A 4-foot HD or SD cable is included in installation based on your HDTV or SDTV compatibility
Ground satellite antenna and cable to local/NEC standards.
Connect HD receiver(s) to existing hard-wired phone jack(s) using supplied wire in DBS boxes.
Program supplied remote control(s) to your TV set(s).
Activate your selected programming.
Provide instruction to familiarize you with the basic use of the system.
Additional Services
If you request the installer to perform additional work beyond what is included in the above scope of work, the technician will provide a quote for the requested work prior to beginning the installation. Some examples of work resulting in additional charges include:
Wall-fishing to conceal cables in your walls (pricing varies based on access to wall(s) to be fished)
Pole mount, non-penetrating roof mount (pricing varies based on type of mount necessary)
Cable burial (pricing varies based on length and type of burial)
Installations on homes with more than 2 stories or those requiring a 40-foot ladder (pricing based on local rental rate)
Multi-switches for more than 4 rooms are provided by you and installed at your expense.
Any additional work you request or require will be determined by your technician and approved by you before the work begins. You will pay your technician directly for any additional services.
Thanks Again!
Thanks again for choosing VOOM! If you have any questions or concerns about your order, please call 1-800-GET-VOOM.
