Some of you may remember me from these forums earlier in the year. I hopped on the Voom bandwagon when they were running their $0 install, no contract promo. I switch to Voom from being a long time DishNetwork subscriber. Dish was giving me the runaround on a HD receiver (model 811) I was told I was on a 4-6 week waiting list. I waited and after 6 weeks I hadn't heard a word. I called them and I was told they could not tell me where I was on the list. I decided to wait once more.
After 12 weeks of being on their "list" I took the Voom plunge. Right off the bat I had problems. the installer brought two receivers, one for each of my TVs, one was bad. I had to wait for the receiver to be replaced. I had two antenna swaps and piss poor picture quality. Okay I figured, I can't get my locals, and I keep loosing sound and have bad PQ, okay I gave them a shot so I called to cancel...
To my surprise I had to wait 2 weeks for a de-install. They wouldn't let me just send the receivers and LNB back to them, they had to roll a truck. So I scheduled for a Saturday. About the time they were supposed to show up I got a call saying they couldn't make it, they would be there tomorrow. I had already called Dish back and low and behold when I signed up as a 'new" customer I was able to get a HD (model 811) off the bat. Dish was coming out to install and Voom had yet to show up to remove their equipment. The Dish installer was kind enough to remove the Voom dish at no charge, but the Voom de-installer, refused to remove the antenna that Voom had installed, it was big, it was ugly, and since Dish has locals over the dish, it served no purpose. I wound up removing the antenna myself. Long story short, Voom Customer Service apologized for my inconvenience and offer to credit back my last month of service ($111 and change), I applauded this gesture, and vowed to try Voom again once their company grows and works out some of their PQ issues. That was in April!!!
I have still yet to receive any refund. The sad part about it was they told me I would get a refund for my last month before they even charged my card. I asked if they could just not bill me, they said for accounting issues that was not possible, I can believe that. What I can't believe is how they would run off a potential future customer over $111. I keep getting the run around, I called every few weeks and was told the same thing, "we'll escalate this to billing, please watch your credit card and you should see a credit by the end of next week." so from then on I've called every week, and get the same story every time. I finally did talk to someone in billing and was told a different story; that I would not receive a credit on my credit card, but would rather receive a check in the mail. I have also yet to see that check. I have even received my last statement with a credit on my bill for $111 and change with the words, you will receive a refund within thirty (30) business days. That has far passed. I just called again, and was told I would receive a call back within 24-48 hours from a billing manager. We'll see, but I will never again be a Voom customer. I hope they go bankrupt!!!
After 12 weeks of being on their "list" I took the Voom plunge. Right off the bat I had problems. the installer brought two receivers, one for each of my TVs, one was bad. I had to wait for the receiver to be replaced. I had two antenna swaps and piss poor picture quality. Okay I figured, I can't get my locals, and I keep loosing sound and have bad PQ, okay I gave them a shot so I called to cancel...
To my surprise I had to wait 2 weeks for a de-install. They wouldn't let me just send the receivers and LNB back to them, they had to roll a truck. So I scheduled for a Saturday. About the time they were supposed to show up I got a call saying they couldn't make it, they would be there tomorrow. I had already called Dish back and low and behold when I signed up as a 'new" customer I was able to get a HD (model 811) off the bat. Dish was coming out to install and Voom had yet to show up to remove their equipment. The Dish installer was kind enough to remove the Voom dish at no charge, but the Voom de-installer, refused to remove the antenna that Voom had installed, it was big, it was ugly, and since Dish has locals over the dish, it served no purpose. I wound up removing the antenna myself. Long story short, Voom Customer Service apologized for my inconvenience and offer to credit back my last month of service ($111 and change), I applauded this gesture, and vowed to try Voom again once their company grows and works out some of their PQ issues. That was in April!!!
I have still yet to receive any refund. The sad part about it was they told me I would get a refund for my last month before they even charged my card. I asked if they could just not bill me, they said for accounting issues that was not possible, I can believe that. What I can't believe is how they would run off a potential future customer over $111. I keep getting the run around, I called every few weeks and was told the same thing, "we'll escalate this to billing, please watch your credit card and you should see a credit by the end of next week." so from then on I've called every week, and get the same story every time. I finally did talk to someone in billing and was told a different story; that I would not receive a credit on my credit card, but would rather receive a check in the mail. I have also yet to see that check. I have even received my last statement with a credit on my bill for $111 and change with the words, you will receive a refund within thirty (30) business days. That has far passed. I just called again, and was told I would receive a call back within 24-48 hours from a billing manager. We'll see, but I will never again be a Voom customer. I hope they go bankrupt!!!
. I wish Dish goes bankrupt as well after all they did to me. 
