[VOOM] Re: Voom TBS SD vs TW cable
On Aug 8, 2004, at 5:35 AM,
VOOM@yahoogroups.com wrote:
> From: MattP-bgsu <MattP-bgsu.1ankxk@nobody.satelliteguys.us>
> Subject: Re: Voom TBS SD vs TW cable
>
> I also had really bad pq with twc. the analog channels almost seemed
> fuzzy, like an antenna thats only working 80%. Not that I want to bash
> any company, but that was my evaluation.
Ditto here - the PQ and the Voom install special was the reason for my
switch. I had a series of encounters with TW over picture quality,
where a tech came out and said my drop needed to be replaced and that
he's set that up (it runs a hundred feet or more across my back yard,
and had been cut and spliced several years ago). But nobody ever came
out. So I called them up after a couple of weeks, and said "what's up?"
and they sent a "manager" type out to look at the TV and re-write it
up. Then they sent out yet another tech guy with a signal meter to say
that replacing the drop wouldn't do any good, and they weren't going to
do it. Then when I called them up to turn off TW, they were all over
it - but it was way too late then. My impression is that its some sort
of cost mitigation strategy. If you don't fit the profile of a
"switcher" and don't threaten to switch, then they don't spend money on
you.
TW seems to work well for like 95-98% of the people, but if you're in a
situation that requires them to do something out of the routine, then
you're hosed. Quite possibly the same situation exists with Voom - but
at least there's an alternative.
SR
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