K
kfried001
Guest
Original poster
I am sure you are all aware of the issues I had with VOOM regarding
a promise to charge no more than $5.00 for a mirroring fee for my
entire household up to five receivers since I was one of the first
people to join VOOM.
VOOM recently reneged on that promise, even though I had it in
writing. They simply said - "We are not going to honor it".
The billing department at VOOM refused to give me an information to
contact headquarters I kept trying by sending letters to cablevision
which went unanswered (Yes Robert, I did try to handle it myself).
I just received an email from Corporate that had the
title "Wilt***escalted". A really super nice lady at corporate said
the VOOM will honor anything an everything they promised to me and
aplogized that it had to take this long to be resolved. She said
that the billing department should have handled it and this had no
have need to be escalted. Thanks to Wilt, everything got corrected
and I will be receiving the $5.00 household mirror fee for life. And
will remain a VOOM customer for life.
Although some individuals think I am a high maintenance customer,
such as nostrodumb_ass, I received a snail-mail letter thanking me
for the referalls for the people that I got signed up to VOOM and
helping them work a policy for issues like this in the future, as
well as working with the marketing department to identify the next
round of channels to be added.
I aplogize if my emails are sometimes hard to read, but I fly a lot
and I am usually at 30,000 feet when I write these and turbulance
does have an effect on grammar and spelling.
I asked Wilt not to get involed with this one, but he did and it
immediately got resolved. So, once again Wilt thank you for your
help. It seems like Wilt should be VP/CEO of the entire company
because he seems to be the only one that gets issues resolved
quickly.
Well, during this fiasco, I had a Direct TV HD set-up installed for
free minus the $239.00 samsung receiver I bought at Best Buy. I got
6 months of free HD programming and discounted rate on their total
choice plus package, they threw in the locals for free. They gave me
their sports package for $2.00 for the first 6 months. My only
obligation is to pay $51.00 for six months after the free period.
They also installed a new 3 LNB dish for free. No charge for the
dish or the install.
Here are some of my D* observations:
VOOM has a better SD PQ than D*, hands-down. As a matter of fact I
no longer see any sparklies in the deep reds and blues on Headline
News and other channels on VOOM. The D* SD picture look very soft.
The Hdnet and Hdmovie channels are very sharpand stunning, but my
family agrees that it is no better than VOOMs channels which are
shot in HD. The Samsung receiver is awesome. Why I can go buy a
$239.00 off the shelf receiver and have no issues with it, when it
took VOOM a year to get theirs stable is beyond me. Maybe the 550 is
a more sofisticated IRD internally for MPEG 4.
Now for the strange part. I was going to go to Direct because I
didn't think the VOOM issue was going to be resolved. But it's OK
that I got the D* HD setup anyway so I can watch NFL ticket in HD
and watch the SD channels I miss on VOOM. Since I was already
getting the equipment, the D* CSR had no reason to lie to me and
told me that they were launching 30 more HD channels by the end of
the year. Some of the channels he mentioned were USA-HD, Bravo-HD,
TNT-HD, SCI-FI HD, The OUTDOOR Channel HD, all RSN's which are
brodcast in HD and some other I don't rememeber. In Q1 2005, locals
+ more in HD. As I said he had no reson to lie to me, but then again
it seems quit agressive to me. He also mentioned that D* was going
to have an exclusive with SCI-FI for HD; is that legal? And that the
corporate direction is to dominate the HD market in 2005.
I still watch VOOM a lot more than D*. I use D* for Sci-FI,
Discovery Timers, etc..
Anyway, I am sure glad this issue got resolved. I am a little
dissapointed that it took Wilt to get it resolved; what happened if
Wilt ever decides to move on....
Ken
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a promise to charge no more than $5.00 for a mirroring fee for my
entire household up to five receivers since I was one of the first
people to join VOOM.
VOOM recently reneged on that promise, even though I had it in
writing. They simply said - "We are not going to honor it".
The billing department at VOOM refused to give me an information to
contact headquarters I kept trying by sending letters to cablevision
which went unanswered (Yes Robert, I did try to handle it myself).
I just received an email from Corporate that had the
title "Wilt***escalted". A really super nice lady at corporate said
the VOOM will honor anything an everything they promised to me and
aplogized that it had to take this long to be resolved. She said
that the billing department should have handled it and this had no
have need to be escalted. Thanks to Wilt, everything got corrected
and I will be receiving the $5.00 household mirror fee for life. And
will remain a VOOM customer for life.
Although some individuals think I am a high maintenance customer,
such as nostrodumb_ass, I received a snail-mail letter thanking me
for the referalls for the people that I got signed up to VOOM and
helping them work a policy for issues like this in the future, as
well as working with the marketing department to identify the next
round of channels to be added.
I aplogize if my emails are sometimes hard to read, but I fly a lot
and I am usually at 30,000 feet when I write these and turbulance
does have an effect on grammar and spelling.
I asked Wilt not to get involed with this one, but he did and it
immediately got resolved. So, once again Wilt thank you for your
help. It seems like Wilt should be VP/CEO of the entire company
because he seems to be the only one that gets issues resolved
quickly.
Well, during this fiasco, I had a Direct TV HD set-up installed for
free minus the $239.00 samsung receiver I bought at Best Buy. I got
6 months of free HD programming and discounted rate on their total
choice plus package, they threw in the locals for free. They gave me
their sports package for $2.00 for the first 6 months. My only
obligation is to pay $51.00 for six months after the free period.
They also installed a new 3 LNB dish for free. No charge for the
dish or the install.
Here are some of my D* observations:
VOOM has a better SD PQ than D*, hands-down. As a matter of fact I
no longer see any sparklies in the deep reds and blues on Headline
News and other channels on VOOM. The D* SD picture look very soft.
The Hdnet and Hdmovie channels are very sharpand stunning, but my
family agrees that it is no better than VOOMs channels which are
shot in HD. The Samsung receiver is awesome. Why I can go buy a
$239.00 off the shelf receiver and have no issues with it, when it
took VOOM a year to get theirs stable is beyond me. Maybe the 550 is
a more sofisticated IRD internally for MPEG 4.
Now for the strange part. I was going to go to Direct because I
didn't think the VOOM issue was going to be resolved. But it's OK
that I got the D* HD setup anyway so I can watch NFL ticket in HD
and watch the SD channels I miss on VOOM. Since I was already
getting the equipment, the D* CSR had no reason to lie to me and
told me that they were launching 30 more HD channels by the end of
the year. Some of the channels he mentioned were USA-HD, Bravo-HD,
TNT-HD, SCI-FI HD, The OUTDOOR Channel HD, all RSN's which are
brodcast in HD and some other I don't rememeber. In Q1 2005, locals
+ more in HD. As I said he had no reson to lie to me, but then again
it seems quit agressive to me. He also mentioned that D* was going
to have an exclusive with SCI-FI for HD; is that legal? And that the
corporate direction is to dominate the HD market in 2005.
I still watch VOOM a lot more than D*. I use D* for Sci-FI,
Discovery Timers, etc..
Anyway, I am sure glad this issue got resolved. I am a little
dissapointed that it took Wilt to get it resolved; what happened if
Wilt ever decides to move on....
Ken
------------------------ Yahoo! Groups Sponsor --------------------~-->
$9.95 domain names from Yahoo!. Register anything.
http://us.click.yahoo.com/J8kdrA/y20IAA/yQLSAA/EyMolB/TM
--------------------------------------------------------------------~->
Yahoo! Groups Links
<*> To visit your group on the web, go to:
http://groups.yahoo.com/group/VOOM/
<*> To unsubscribe from this group, send an email to:
VOOM-unsubscribe@yahoogroups.com
<*> Your use of Yahoo! Groups is subject to:
http://docs.yahoo.com/info/terms/
