View Dish Network statement from the receiver

[RandallA]

Can anyone here view the billing statement from the receiver? I've been trying to view it on all the receivers and all of them failed. I think it's because I'm an ex-ATT customer and this feature will not work for us. Since we can't login online, I figured I could do it from the receiver.

Receivers are connected to the phone line and network. I just get an error.

Just want to know if a regular Dish Network customer can view it. Thanks.

 

[sethwell]

Mine hasn't worked for months

 

[WhenYouAwake]

I read on here that if you were connected to ethernet and phone, it wouldn't let you access customer service thru phone line. That's what was happening to me, I would get the error message. I disconnected the ethernet cable, did a soft reboot, and was able to connect thru the phone line.

 

[garys]

Working fine on my 622. Hooked to phone line only.

 

[RandallA]

I read on here that if you were connected to ethernet and phone, it wouldn't let you access customer service thru phone line. That's what was happening to me, I would get the error message. I disconnected the ethernet cable, did a soft reboot, and was able to connect thru the phone line.

Excellent information. Thank you and I will try it today.

 

[Hall]

I read on here that if you were connected to ethernet and phone, it wouldn't let you access customer service thru phone line. That's what was happening to me, I would get the error message. I disconnected the ethernet cable, did a soft reboot, and was able to connect thru the phone line.

I remember someone mentioning that many months ago... Almost as if it's a security precaution that they disable dial-up access, at least to the "account" computers, if you have a broadband connection to the receiver also.

Mine hasn't worked for a long time either. Probably for as long as I've had ethernet connected ! Don't care though .... I can use the laptop to access my account through Dish's website quicker than slow-a** dial-up can connect !

 

[RandallA]

"I can use the laptop to access my account through Dish's website quicker than slow-a** dial-up can connect ! "

That's because you're a first class customer. For us ex-ATT customers, this might be the only way to check our bill if you signed up for autopay and paperless billing.

I'll check it today and see if it works.

 

[dennispap]

I can connect with my 722. Phone only hooked up.

 

[RandallA]

Like stated above, it works but you need to disconnect the ethernet. That sucks but it's my only way to view the statements. I just blocked the mac address for one of the receivers in the router so I can check the statement.

Thanks.