CSR/TSR's are only exposed to accounts customers call in about. Most accounts that would have such a modification or would be so far outside of company policy likely wouldn't pass through normal agents, or at least very very rarely. He's not saying it can't be done, nor am I. But he can't see any accounts of that type unless provided with an account number or receiver number. That was what he meant.
At any rate, if the goal was to find all accounts with leased tuners numbering over 4... It would take about two hours to get that information. But what purpose would it serve? Or CSRs making modifications to phone line fees, or DVR fees, or work orders, or account stases, or adjustments over their limits. Finding out what's going on isn't difficult. It just requires a compelling reason to go looking for the information.
I've said it before, and I'll say it yet again. ANYTHING is possible within the system. If you can think it up, it can be done. But all of these "miracle" situations people keep referring to, the information doesn't add up. The agents that answer the CEO e-mail address don't have the authority (ability yes, authority no) to do many of the things described on these and other forums. That's not to say that it isn't being done. That is to say, sooner or later, someone will trip over these "errors" and fix them. And all the huffing and puffing at that point isn't going to help anything. Okiekevn, if it was his goal I'm sure could add a thousand dollar credit on every account he deals with each day. Is it against the rules, sure; but the point is he could. Then it would be found, and fixed. These aforementioned situations aren't much different. Sooner or later, that's all we're saying. It's in the same field as "movers". Charlie may not care now, but at some point he'll ask his execs "Why am I at $19B instead of 20?"
