Unable to renew my Orby service

[Wescopc]

Here is the email I sent to Orby today - haven't heard back yet.

I originally setup my account by phone. I was asked if I wanted it to auto renew. I choose to re-up each month. The Customer Service Representative told me that I would receive an email before the end of each month of service.
My service expired today - no email. I went into my account - it sent me to an activation routine - it had the last four digits of my credit card so I proceeded - it error-ed out (see attached PDF of the screen). So I started over and after entering my SIM number and updating my credit card - I received the same message. So what to do now?

Bob

 

[primestar31]

What do you do now? You call them back on the phone... They are so new they probably don't even know it's busted.

 

[Wescopc]

I tried the phone the other day - told them I couldn't reach my account details - they said that would all clear up when I got the email notification......

 

[primestar31]

I tried the phone the other day - told them I couldn't reach my account details - they said that would all clear up when I got the email notification......

Well, it didn't for whatever reason, so try to call them again and explain all that.

 

[Wescopc]

I will wait for the email response.....

 

[primestar31]

Sure, just remember it's Saturday.

 

[bobvick]

Not saying this is happening with several customers, but if this is not an isolated incident, they are going to have quite a few dissatisfied customers. I doubt they’re in a position to lose any. If they don’t get situations such as this sorted, I wouldn’t get too used to their service, because I doubt it will be around very long.


Sent from my iPad using SatelliteGuys

 

[wallyhts]

Mine expires 26th I’ll see if I get the same error.



Sent from my iPhone using the SatelliteGuys app!

 

[harshness]

Not saying this is happening with several customers, but if this is not an isolated incident, they are going to have quite a few dissatisfied customers.

What do you suppose is the percentage of month-to-month customers?

I wouldn't be surprised if Wescopc's account was their first to expire.

 

[dishdude]

This is a different business model. Usually you can't get them to stop charging you!

 

[comfortably_numb]

This is a different business model. Usually you can't get them to stop charging you!

Ha! So true.

 

[primestar31]

This is a different business model. Usually you can't get them to stop charging you!

That's set for the month after next, after he gets his billing fixed for the coming month.

 

[Wescopc]

Mine expires 26th I’ll see if I get the same error.



Sent from my iPhone using the SatelliteGuys app!

Well - I never heard back from my email....Soooo I called this morning. She asked me to check my TV screen, I did and everything was working.
LO & BEHOLD they had charged my credit card!
I told them that I had never received an email. So my case has been escalated to her boss and the owners. They are to call me back.....
Bob

 

[k.r.]

Mine did not have any problems...i recieved a txt on my phone stateing it renewd and a dollar amount

Sent from my SM-N960U using the SatelliteGuys app!

 

[Wescopc]

Got a telephone message today - saying that because I have (had) a credit - nothing charged to my credit card? So for some reason I have an additional month for free. We see what happens next month.
Bob

 

[KE4EST]

Got a telephone message today - saying that because I have (had) a credit - nothing charged to my credit card? So for some reason I have an additional month for free. We see what happens next month.
Bob

Well that is interesting, maybe the BOSS did that because of your issues??
Yes, let us know next month.

 

[wallyhts]

Sweet!!!

I got a free month as well.

Autopay was on pause. Still getting channels and website says paid up till almost end of March.

Thank you orbytv

 

[Titanium]

What am I? Chopped liver? LOL!!!

Autopay worked on my account. Account is paid up through March 22, 2019.

 

[KE4EST]

What am I? Chopped liver? LOL!!!

Autopay worked on my account. Account is paid up through March 22, 2019.

If you were in the DISH forum they would be saying call to cancel to get sent to retentions.

 

[Wescopc]

Titanium and Wallyhts - how do you view your account status? When I sign in I am sent to the setup pages - asking for my SIM number and the room it is installed in. I can click on the icon in the upper right corner of the screen and see my name, email, phone number and address.
But nothing about my service or billing. Are you signing in using the on screen "app". I am using a Chromebook so there is no "on screen" icon.
Bob