U331 - can't delete all OTA channels - any thoughts?

[DCUNY]

Hello,
New H3 install. I have an OTA dongle from when I had the HWS, and I had scanned in and set up the OTA channels on the new H3.
For some reason my OTA signal levels on the H3 aren't very good, and I don't have time to figure out why for a few weeks. But the family is very frustrated when they end up on one of the OTA channels and I'm trying to delete them using the OTA button in the settings menu.

I tried select all, then delete, but nothing was deleted.

I then tried deleting them one at a time. Sometimes it worked, sometimes not. When it workd, I lost the picture and sound for about 2 seconds while it was updating.

I'm down to one left that I want to delete, but no matter what I do I can't get rid of it.

Any ideas on how to solve this? Is there a bug reporting process for these types of issues?

Thanks in advance

 

[Hall]

Why not just unplug the OTA module ? I would think that would force the channel or channels to disappear from the guide.

 

[Bobby]

Take the antenna off of the OTA dongle and then do a scan. They will all go away...

 

[DCUNY]

Thanks for the ideas so far. I think if I unplug the dongle it reboots the box, so I might try taking the antenna off first and see if that does it.

Thanks again

 

[Hall]

Yes, Bobby's suggestion of simply disconnecting the antenna is the better and simpler idea.

 

[Bobby]

You do want to do a scan after disconnecting the antenna. If you don't the channels will still be there and, if you select one of those channels, you will get a searching screen.

 

[DCUNY]

Take the antenna off of the OTA dongle and then do a scan. They will all go away...

Bobby, this worked great. Thanks!

 

[Bobby]

Bobby, this worked great. Thanks!

You're welcome!