Tuner 3 no connection

[Dishusercan]

Tuner 3 says no connection, all wires are connected.


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[Scherrman]

What do you have for equipment? How long was your system working properly?

 

[Dishusercan]

I have one hopper with sling, one super joey and a regular joey. It's been working until I did a switch test


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[Scherrman]

So out of the 5 tuners it shows that tuner 3 has no connection?

 

[Dishusercan]

Yes


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[Scherrman]

Hmmm.... I haven't run across this yet. I wonder if it has anything to do with the Node or the Hopper. If you unhook the Super Joey and just try to run the Hopper by itself will the third tuner show up?

 

[Dishusercan]

No it still says tuner 3 has no connection


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[Dishusercan]

I just switched the lnbf cables around and tuner 3 still says no connection so it's not the wires


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[Dishusercan]

In details for satellite input 3 it says, for port 1, 2 and 3 good connection no signal.


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[Scherrman]

Unless someone else that knows can chime in on this I'd say you need to schedule a tech visit.

 

[JSheridan]

I just switched the lnbf cables around and tuner 3 still says no connection so it's not the wires


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If a hard reboot doesn't help then it must be either the node, the Hopper or the wire from the node to the Hopper.

 

[rglore]

Sounds like the cable from the node port #2 to the dish is not connected or damaged.

 

[JSheridan]

Sounds like the cable from the node port #2 to the dish is not connected or damaged.

He said he switched the LNBF cables and I took that to mean that he switched them at the node with no change. I would check the wires from the dish to the node first and if they're both OK then obviously the problem is elsewhere.

 

[Dishusercan]

It's ok now, one wire from the node wasn't connected to the dish properly.


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[Bobby]

Another one off the books...