Wildblue had a major cable break earlier this week, but claimed to have everything back together. However, I am here in eastern SD, under Beam 16 (Cheyenne gateway) and have some strange problems. Download has dropped to 360-400K with only occasion 500K download (I am a Value customer at 512K down and "up" to 128 K down).
It has been several days and still at 30-50K upload. Local NRTC coop had tech out to tweak lnb and dish uplink, exchange modem, etc, etc and STILL no improvement in down/upload speeds.
Wildblue finally agreed to "investigate" their network to see if that was the problem.
I have not finished the one year yet and wonder, if they never do get this fixed, can I get the money back for the equipment and install?
Would it help to go to the PUC?
Our local coop has stopped posting our individual bandwidth usage reports--they are supposed to be updated every hour and nothing has been posted for over 30 days, so if that's the case for all customers, how can they enforce the fair use policy if they aren't keeping track of customer's usage in less than 30+ day increments?
Something smells funny. . .
It has been several days and still at 30-50K upload. Local NRTC coop had tech out to tweak lnb and dish uplink, exchange modem, etc, etc and STILL no improvement in down/upload speeds.
Wildblue finally agreed to "investigate" their network to see if that was the problem.
I have not finished the one year yet and wonder, if they never do get this fixed, can I get the money back for the equipment and install?
Would it help to go to the PUC?
Our local coop has stopped posting our individual bandwidth usage reports--they are supposed to be updated every hour and nothing has been posted for over 30 days, so if that's the case for all customers, how can they enforce the fair use policy if they aren't keeping track of customer's usage in less than 30+ day increments?
Something smells funny. . .
