You could try calling 1-877-DISH-PPVThe email should have a code listed in it. Contact Dish with that handy and see if they can figure it out.
On a related note, The certificate is supposed to be good for $6.99, and PPV channels 502+.
That would cover HD movies, but when I to to the website to order (you cant use the cert on the receiver) all I see are SD options.
I got on chat last night and first the rep said it was only good for SD movies. After I balked and pointed how all the reasons that didn't make sense, she later said I would have to call to order HD with the certificate.
Does anyone have similar issues with only SD being listed on the online ordering pages?
The certificates also work with the automated phone system. You don't have to use the website.