Hello,
Wanted to post about a recent bad experience with direct tv service. For about 1-2 months my signal is pixelated or is lost. I thought it was a tree, did some trimming still did not fix it--finally decided to call direct tv. They told me someone would be here last thursday between 1-5pm. No one showed or called. I called Friday and they gave me a partial credit (I was being charged $50 for service call) and tried to get a technician out that day, technician call late friday and apologized said he never got the call. Asked me if I would be home sat morning, told him yes--he said he would be there between 8-10am, he never showed up or called (I did not record his phone number...)
I was beginning to wonder if direct tv service was ever going to show up. So I called my local installer that installed the system in Feb 06. Talked to the owner and he explained that everything goes through direct tv, etc. I then explained to him what was happening and I knew that he charged $75 service charge. I told him I would gladly pay it because direct had wanted to charge $50. He apologized for everything and said for the $75 service call he would make it right, swap parts if needed and not charge for parts. He came out the very next day and said it was off a little bit (probably wind) but also moved the dish to avoid ANY trees or obstructions in the future. I now have 90++ on all signal strengths--I gladly paid the man $75. The extra $25 got the job done right and I did not have to wait forever on direct.
I called retention dept, cancelled all service orders and told them I had wanted sunday ticket but explained my troubles. Here is the deal I got:
Sunday ticket for $180 (waved first payment at $229)
$15 off bill for 6 months ($90)
free showtime/starz for 3 months
Probably not the best deal, but I am happy. I will also use my local installer for all service in the future. Sometimes you get what you pay for, sorry to hear local guys don't get to service as much for direct anymore.
Wanted to post about a recent bad experience with direct tv service. For about 1-2 months my signal is pixelated or is lost. I thought it was a tree, did some trimming still did not fix it--finally decided to call direct tv. They told me someone would be here last thursday between 1-5pm. No one showed or called. I called Friday and they gave me a partial credit (I was being charged $50 for service call) and tried to get a technician out that day, technician call late friday and apologized said he never got the call. Asked me if I would be home sat morning, told him yes--he said he would be there between 8-10am, he never showed up or called (I did not record his phone number...)
I was beginning to wonder if direct tv service was ever going to show up. So I called my local installer that installed the system in Feb 06. Talked to the owner and he explained that everything goes through direct tv, etc. I then explained to him what was happening and I knew that he charged $75 service charge. I told him I would gladly pay it because direct had wanted to charge $50. He apologized for everything and said for the $75 service call he would make it right, swap parts if needed and not charge for parts. He came out the very next day and said it was off a little bit (probably wind) but also moved the dish to avoid ANY trees or obstructions in the future. I now have 90++ on all signal strengths--I gladly paid the man $75. The extra $25 got the job done right and I did not have to wait forever on direct.
I called retention dept, cancelled all service orders and told them I had wanted sunday ticket but explained my troubles. Here is the deal I got:
Sunday ticket for $180 (waved first payment at $229)
$15 off bill for 6 months ($90)
free showtime/starz for 3 months
Probably not the best deal, but I am happy. I will also use my local installer for all service in the future. Sometimes you get what you pay for, sorry to hear local guys don't get to service as much for direct anymore.
