I know VE is a sponsor here, and in fact, that is why I choose them to get my equipment.
I have been monitoring this forum awhile in preparation for moving from cable to D*. Since they are generally regarded as service oriented, I went with them 1 month ago or so when I decided to purchase equipment and installation.
To keep it simple, the installer they contracted with subbed out his work to a guy more local( Cedar Rapids,IA) . He came out to do the job said he would need more equipment than he had with him.(5x8) He said he would come back. I spoke with him in advance and told him to bring one since it would be needed and he said 'let me take a look first'. Whatever.
I needed a SD tivo with an additional cabel run, a HD Tivo , an antenna(square shooter) a 5x8 multiswitch. He said he could do my job in 45 min. Not my install. Told him to come back when he could devote more time to do things correctly. I was willing to pay substanially more for these extras, and told him as much. He said he would come back in two days with the multiswitch. No return no call either.
Called VE about it multiple times. They said they would try the original guy in Des Moines and get back with me. They did not call back. Finally I became sick of it all and did it myself. I called back VE. Told them I wanted a refund for some of the funds since I did the install myself with ZERO help from them.
I was told that they would refund the money once I faxed them a D* receipt. I did this last week and asked them to fax back a receipt of the refund. Again, I haven't heard back. This was sent Tues of last week.
I have made in excess of ten phone calls to these people with very little than a 'we'll call you back' response. This is unacceptable. I am paying for a service. I would have used a local distrib if I knew this was their way of doing business. Why go out of state for equipment? I was of the belief that they had great service from the comments I read previously. I hope you all have received better service b/c I have regretted using them from the beginning.
Just a word from someone who hasn't had the best luck with them. Beware. They get a big Thumbs Down.
I have been monitoring this forum awhile in preparation for moving from cable to D*. Since they are generally regarded as service oriented, I went with them 1 month ago or so when I decided to purchase equipment and installation.
To keep it simple, the installer they contracted with subbed out his work to a guy more local( Cedar Rapids,IA) . He came out to do the job said he would need more equipment than he had with him.(5x8) He said he would come back. I spoke with him in advance and told him to bring one since it would be needed and he said 'let me take a look first'. Whatever.
I needed a SD tivo with an additional cabel run, a HD Tivo , an antenna(square shooter) a 5x8 multiswitch. He said he could do my job in 45 min. Not my install. Told him to come back when he could devote more time to do things correctly. I was willing to pay substanially more for these extras, and told him as much. He said he would come back in two days with the multiswitch. No return no call either.
Called VE about it multiple times. They said they would try the original guy in Des Moines and get back with me. They did not call back. Finally I became sick of it all and did it myself. I called back VE. Told them I wanted a refund for some of the funds since I did the install myself with ZERO help from them.
I was told that they would refund the money once I faxed them a D* receipt. I did this last week and asked them to fax back a receipt of the refund. Again, I haven't heard back. This was sent Tues of last week.
I have made in excess of ten phone calls to these people with very little than a 'we'll call you back' response. This is unacceptable. I am paying for a service. I would have used a local distrib if I knew this was their way of doing business. Why go out of state for equipment? I was of the belief that they had great service from the comments I read previously. I hope you all have received better service b/c I have regretted using them from the beginning.
Just a word from someone who hasn't had the best luck with them. Beware. They get a big Thumbs Down.
