We'll know when Voom signs a contract with ESPN, or if/when voom has a press release stating that ESPN is coming. So far there has been neither, no matter what's posted here. There is excitement here because Cablevision signed a new deal, but Voom was not mentioned in the press release. I would think Voom would be screaming that they now have ESPN *if* they had it or were definitely adding it within 2 weeks.
BTW, what a CSR says has nothing to do with anything. They could be saying that ESPN is coming soon so they can sign up doubters. Time Warner Cable in Houston has been saying that ESPNHD is coming soon for about a year and a half.