Solar Outages for the Spring

[RandallA]

Most of us already know this but here is some info for the new people:

http://rweb.echostar.com/departmental_content/TechPortal/content/Home/HomeQuicSola.shtml

Here is the link to the outages by Channel/Date:

http://rweb.echostar.com/departmental_content/TechPortal/images/pdf/solar01.pdf

 

[Cyclone]

Damn, I forgot to set my DVR to record the outtage.

 

[bnaivar]

Suggestion to all CSRs that might be looking in:

Instead of trying to explain the concept of a Solar Outage to a complaining customer, just ask them to call back in a half-hour if it isn't better.

 

[JohnH]

Nice list there.

 

[psumattDE]

Bad timing!

NICE! My luck!

Delaware's worst days are 3/4 and 3/5 - the day of my install! Lol...i'm sure I'll get a great 1st impression!

 

[goaliebob99]

Spring time solar outages...

It's that season again ... Just seems like we went through this but hey its welcomed as it means that its gonna get warm again Attached is a pdf files (requires Adobe) of solar outages by state or you can visit

http://tech.dishnetwork.com/departmental_content/TechPortal/content/Home/HomeQuicSola.shtml

Have fun as it might not be your equipment after all

 

[RandallA]

It was posted here earlier:

http://www.satelliteguys.us/showthread.php?t=58021

 

[David_Levin]

Trying to figure out if your current location has a line of sight to 129? Or, where to locate that dish 500 to get 129 (or any other sat).

Go outside at the exact "worst" solar convergence time (remember it's different based on satellite and house location). Where-ever the sun is hitting (not shaded) is a good location of the dish.

I usually take (digital) picture at each satellite's convergence time. Then, I can go back and look at the picture if I need to relocate a dish.

 

[David_Levin]

NICE! My luck!

Delaware's worst days are 3/4 and 3/5 - the day of my install! Lol...i'm sure I'll get a great 1st impression!

That's not a big deal - the convergence only lasts 5-10 minutes.

 

[David_Levin]

It's interesting to watch the signal strength screen as the event passes.

On a strong signal (100 range), I usually see a drop to 70-75 and never lose lock (probably depends on how direct the convergence it).

 

[dfergie]

BUD folks been putting up with this for years...

 

[RandallA]

I read in another forum that DirecTV customers get affected more by Solar Outages. Is that true?

 

[jdr01930]

Suggestion to all CSRs that might be looking in:

Instead of trying to explain the concept of a Solar Outage to a complaining customer, just ask them to call back in a half-hour if it isn't better.

Better yet, this is the CSR's change to be a hero.
When a customer calls in, they can say something like:

CSR:
"Yes, I've accessed your equipment and comfirmed that your dilithuim crystal matrix is out of alignment. Please stand by as I attempt to bypass primary transmission buffer and remodulate via the main deflector array... There! you should be all set!"

Customer:
" WOW - you fixed it, you're amazing!!!"

EDIT: Seriously, though - thanks for the heads up on this, I had never heard of these little "eclipses" with the satellites!

 

[RandallA]

"Yes, I've accessed your equipment and comfirmed that your dilithuim crystal matrix is out of alignment. Please stand by as I attempt to bypass primary transmission buffer and remodulate via the main deflector array..."

Dude, too much Star Trek....

 

[goaliebob99]

ahha didnt see that... merged threads thanks for the heads up

 

[TNGTony]

Dude, too much Star Trek....

BITE YOUR TONGUE!

There is no such thing as TOO much Star Trek*

*except for Voyager season 1 and all of Enterprise seasons 1-3

See ya
Tony

 

[FreddyvsJasonvsAsh]

Star Trek??? LOL......Star Wars is way better

 

[chadzx11]

Suggestion to all CSRs that might be looking in:

Instead of trying to explain the concept of a Solar Outage to a complaining customer, just ask them to call back in a half-hour if it isn't better.

Ha! They are still pitching the phone line fee as a $5 penalty for not having it hooked up, instead of a $5 discount to be earned by hooking it up. They'd have fewer complaints if they explained it right to start with. Until they get that right, the deserve all the irate calls of people who feel like calling in.

 

[BrettTRay]

Star Trek??? LOL......Star Wars is way better

Your right about that. I always hated star trek but love star wars.

 

[RandallA]

Your right about that. I always hated star trek but love star wars.

We're way out of topic but I got to say it, yes I prefer Star Wars and I'm a big fan but I respect the Trekkies too. It's like a religion to them so I respect that.