I received a billing on May 26. I am on autopay and my due date was June 15. When I received the bill, I went into my Dish account on May 28 to update the bank/credit card the autobill would be charged to. I did this because, during the same week as the billing, I changed from one bank to a new credit union. When I updated the bank account information, Dish charged the new account immediately instead of waiting until the autopay date of June 15. This caused an overdraft in my account which had to be paid out of my savings, thereby reducing my savings. I sent email to Dish and asked why this was done. I was totally surprised by the unannounced (and unconfirmed by me) charge to my new account 3 weeks before it was due. The responses I received made no sense whatsoever:
1. In the first email response, I was thanked for my inquiry as to how to update my autopay information. Of course, that was not the question I had asked and I already had updated the information.
2. After replying to the first response, I got Dish's second response: Please be advised that our system generates your bill every 26th of the month and automatically deducts your payment every 15th or 16th of the month. The payment was immediately charged from your updated AutoPay due to your account is already due and to avoid to be charged for the late fee. Changes cannot be made due to we have no control over the bill generation every month. That was pure fiction since my bill was not due for another 3 weeks and no late fee was even possible.
3. I again requested they revisit my inquiry and try again. Their third response: Please be advised that charges were already taken out from your account because DISH bill’s one month in advance. Please be advised that this is a valid charge. This again was a completely inaccurate and made up excuse. I was furious. I wrote back and told them that if they did not give me a good explanation of the charge being done 3 weeks early, then I was considering never being billed by them again as I would start to be billed by DirectTV.
It has now been 3 days since my last reply to them with no response at all. This at the time I was considering upgrading my system to a Hopper/3 Joeys. I am completely frustrated over this entire situation. I am due an explanation if nothing more than an apology for the error they do not seem to want to admit happened. Instead they treat me as if I am completely ignorant and have no concept of their billing cycles. I run my own business and am fully aware of how billing works from a company. I have been in the computer business for 40+ years. I am not some ignorant slob who is whining. I just want to know why they charged me 3 weeks early. Can anyone explain this? DIRT?
1. In the first email response, I was thanked for my inquiry as to how to update my autopay information. Of course, that was not the question I had asked and I already had updated the information.
2. After replying to the first response, I got Dish's second response: Please be advised that our system generates your bill every 26th of the month and automatically deducts your payment every 15th or 16th of the month. The payment was immediately charged from your updated AutoPay due to your account is already due and to avoid to be charged for the late fee. Changes cannot be made due to we have no control over the bill generation every month. That was pure fiction since my bill was not due for another 3 weeks and no late fee was even possible.
3. I again requested they revisit my inquiry and try again. Their third response: Please be advised that charges were already taken out from your account because DISH bill’s one month in advance. Please be advised that this is a valid charge. This again was a completely inaccurate and made up excuse. I was furious. I wrote back and told them that if they did not give me a good explanation of the charge being done 3 weeks early, then I was considering never being billed by them again as I would start to be billed by DirectTV.
It has now been 3 days since my last reply to them with no response at all. This at the time I was considering upgrading my system to a Hopper/3 Joeys. I am completely frustrated over this entire situation. I am due an explanation if nothing more than an apology for the error they do not seem to want to admit happened. Instead they treat me as if I am completely ignorant and have no concept of their billing cycles. I run my own business and am fully aware of how billing works from a company. I have been in the computer business for 40+ years. I am not some ignorant slob who is whining. I just want to know why they charged me 3 weeks early. Can anyone explain this? DIRT?
, good looking out I see she is on this for you.
