Shaw Direct in Mexico, NEED HELP

[CalgaryFlame]

I am new to satellite dishes and new to Mexco. Not a great combination. I have a Shaw Direct 75 cm eliptical dish and 630 HDPVR receiver. The dish has been installed on my house in Villahermosa, Tabasco, Mexcio. The installer works for Sky here, so I thinik he is qualified. The language barrier is difficult but am using a friend to translate.
My problem is that after aligning the dish with the specs from either Shaw or dishpointer I don't receive any signal. On the setup page (option 4 I think) that has the two bars across the bottom, both T1 and T2 read 0 and don't change. I have read elsewhere that I should see around 20 just from noise. Note that the EMM ID provider box stays red and is 0. On another page(option 7, sorry I'm at work not at home) when the dish is adjusted the signal reading does change bewtween 20 and 55 and occasionaly spikes to 65. This is on lines N and O. The dish has two coax cables that run to the receiver. Do I have a bad cable, 2 bad cables, a bad receiver or am I juts dumb and not doing something correct. This is a legal dish and I have talked with Shaw but they can only help so much.

Any help is greatly appreciated. As I say I am new to all of this. Please ask any questions, you won't insult me. I need to get this going for hockey season

Anybody else out there with a Shaw Direct dish in Villahermosa??

Muchas gracias.

 

[bayguy]

Calgary what channel are you using to align the dish? If your dish has the new xlnb I think you have to use ch. 252. At least we had to do that with our 605 rcvr; I don't know about the 630. do you have a voltmeter so you could see if you have power (I think 13V??) at the dish?

 

[Jables]

Yes, if this is a brand new receiver and the lnb is a Xku model, you need to tune to 252 for aiming and activation.

 

[CalgaryFlame]

Calgary what channel are you using to align the dish? If your dish has the new xlnb I think you have to use ch. 252. At least we had to do that with our 605 rcvr; I don't know about the 630. do you have a voltmeter so you could see if you have power (I think 13V??) at the dish?

Yes channel 252. No volt meter. I moved here with the minimum amount of tools, etc. but my installer may be able to do this.

To provide more info I have the xKu LNBF. When I tune to channel 252 the two bars at the botom of the page labelled T1 and T2 do not register any value and are white. This never changes when the dish alignment is adjusted. The only place I do see a change is on the system staus page. There, lines N and O which coorespond to T1 and T2 do change. From a low value of around 20 for each to as much as 54 on T1. T2 follows along but not as high. On a couple of occasions they have gone as high as 65 but only for an instant.Does this confirm that both cables are OK? One of the cables I am using was already present from an old SKY installation and one cable was run for this new dish. I undertsand I need two lines to be able to watch and record different channelsn and that I need both to align the dish. I have a feling I mght be ding something wrong since I have't done this before. Sorry I don't have much more info at this time. I'm sure someoen out there wanst to solve a good mystery!!

 

[showtime]

First off, line N and O aren't used for anything in option 4 , 7. Only line C & E once the dish has already been aligned just to check .the final signal.
If you are trying to align it by yourself use Options 4, 3, 1 for the tuning bar. These new receivers won't show anything until you find the signal. The old receivers were the ones to start at some where's between 10 & 20 but that only told you the cable was attached to the dish it read zero if the line was broken etc.
Tuner 1 is the only one that wil show when you lock in on the sat until you are activated and after 10 minutes or more then you can change channels and the 2nd tuner will light up.
If you have a sat finder meter it will go easier and faster, but if not move the dish very slow from east to west and keep your eye on the tv. like move it a fraction and wait a second or 3, the bar will go up once you get close to the right sat.
If you don't find anything raise the dish by 1 or 2 notches at the most and start moving east to west again and so on until you get lucky Key is to go real slow if you don't have a sat finder.

If this receiver has been activated already before you moved there, then try tuning in on ch 700.

Good luck

 

[bayguy]

Showtime what do you mean that lines N,O aren't used for anything in optino 4,7? We have one tuner so we get a reading on N.

 

[CalgaryFlame]

First off, line N and O aren't used for anything in option 4 , 7. Only line C & E once the dish has already been aligned just to check .the final signal.
If you are trying to align it by yourself use Options 4, 3, 1 for the tuning bar. These new receivers won't show anything until you find the signal. The old receivers were the ones to start at some where's between 10 & 20 but that only told you the cable was attached to the dish it read zero if the line was broken etc.
Tuner 1 is the only one that wil show when you lock in on the sat until you are activated and after 10 minutes or more then you can change channels and the 2nd tuner will light up.
If you have a sat finder meter it will go easier and faster, but if not move the dish very slow from east to west and keep your eye on the tv. like move it a fraction and wait a second or 3, the bar will go up once you get close to the right sat.
If you don't find anything raise the dish by 1 or 2 notches at the most and start moving east to west again and so on until you get lucky Key is to go real slow if you don't have a sat finder.

If this receiver has been activated already before you moved there, then try tuning in on ch 700.

Good luck

Thanks I'll give it a shot.

 

[showtime]

Sorry, I mean those lines are not used for getting the true signal strength. C & E are for tuner 1 & 2 on a PVR. So should be C if you don't have a PVR.
IE These are on mine right now.
C SIgnal T1 (5):94
E. Signal T2 (365)89

N: Signal power (Tuner 1): 48
O: Signal Power(Tuner 2): 32

So N & O are very weak in comparison to C & E, when the unit is activated the CSR only asks for the signal levels On C & E So I would not try and tune a receiver in by these numbers.
They may mean something alright, but noting an installer has ever been trained to use.

Hope that is helpful?

Cheers

Showtime what do you mean that lines N,O aren't used for anything in optino 4,7? We have one tuner so we get a reading on N.

 

[bayguy]

Thanks Showtime sure I can understand that they aren't so important for seeing the real signal strength. I always look at line C. They must mean something, but I don't know what either!