I had a replacement 622 sent to me last Thursday - I was told to wait for a UPS return label to send the old one - I was also told that if I do not return it within 10 days of receiving the replacement - my warranty will be void.
Didn't receive the label - called E* and they told me that they will send me another one - I told them I was concerned that I needed to send it back within 10 days - they confirmed that and said the label should come in time.
Called two days ago, a CSR told me that the "label is in transit" - told him that my ten days will be up on Monday - he said that it is not correct that the warranty will void and to send it back ASAP not 10 days.
Who is correct here?? Anyone had a similar experience?
Didn't receive the label - called E* and they told me that they will send me another one - I told them I was concerned that I needed to send it back within 10 days - they confirmed that and said the label should come in time.
Called two days ago, a CSR told me that the "label is in transit" - told him that my ten days will be up on Monday - he said that it is not correct that the warranty will void and to send it back ASAP not 10 days.
Who is correct here?? Anyone had a similar experience?