Replaced Damaged Slimline LNB

[leonardb]

I was watching Directv Saturday night in HD when I changed channels and got a 771 error message. I still had SD channels, so I was a bit puzzled. Sunday morning had no change so I went to look at the dish. I found that the plastic cap on the 99-103 part of the lnb had broken off. I was able to get a replacement lnb, but when I installed it, I was still not able to get my HD channels (SD channels still come in though). Is it most likely that I have to realign my dish or might it be another problem? It's still cold where I live, so I'm hoping to have things fixed by midweek when the temperature warms up.
Thanks

 

[Jimbo]

I was watching Directv Saturday night in HD when I changed channels and got a 771 error message. I still had SD channels, so I was a bit puzzled. Sunday morning had no change so I went to look at the dish. I found that the plastic cap on the 99-103 part of the lnb had broken off. I was able to get a replacement lnb, but when I installed it, I was still not able to get my HD channels (SD channels still come in though). Is it most likely that I have to realign my dish or might it be another problem? It's still cold where I live, so I'm hoping to have things fixed by midweek when the temperature warms up.
Thanks

Is this the Same LNB you had on I t ?
try running the Repeat Sat Set Up.

 

[leonardb]

This is the one that I have now.

 

[Claude Greiner]

Can't fix it. Buy a new one. Sounds like a dish alignment issue.

 

[Zashel]

can you post your satellite signal levels for the 101, 99 (ca,cb), and 103 (ca,cb)? its probably an alignment issue, but knowing those would help.

 

[leonardb]

On satellite 101 most of the transponders are in the high 80s to mid to high 90s. On 99 ca I have all 0s on the 11 available transponders. On 99 cb I have all 0s on the 14 available transponders. On 103 ca, 0s on all 16 available transponders and the same for 103 cb. So basically I only have signals on 101.

 

[Jimbo]

On satellite 101 most of the transponders are in the high 80s to mid to high 90s. On 99 ca I have all 0s on the 11 available transponders. On 99 cb I have all 0s on the 14 available transponders. On 103 ca, 0s on all 16 available transponders and the same for 103 cb. So basically I only have signals on 101.

The 99 and 103 Sats are where you get your HD channels from, therefore, your probably out of alignment or have a bad LNB, these would be where I would start.

 

[Zashel]

do you have any signals on the 119 sat in the 90's as well? if so i find it dubious that the satellite alignment is off by SO much that you have all zeros on the 99/103 and not at least some non-zero reading. possibly LNB like jimbo said.

 

[Claude Greiner]

Is the skew set properly on the dish ?

 

[Jimbo]

Is the skew set properly on the dish ?

Good point.

 

[leonardb]

The weather and my schedule have finally cooperated and I was able to retest my system. I took the receiver and a small tv and put them on a table under the dish. I ran a cable from the dish to the receiver and what do you know? My HD channels are all back! I took everything back inside and all is right with the world again. I still haven't figured out why I had a problem, but thanks to everyone who helped out with suggestions. Much appreciated!

 

[Jimbo]

The weather and my schedule have finally cooperated and I was able to retest my system. I took the receiver and a small tv and put them on a table under the dish. I ran a cable from the dish to the receiver and what do you know? My HD channels are all back! I took everything back inside and all is right with the world again. I still haven't figured out why I had a problem, but thanks to everyone who helped out with suggestions. Much appreciated!

So you took it outside and used a piece of Coax to connect and all worked .... I would lean towards a bad cable or connector.
Unless you already changed other things as well.