Remote Repair

[andrewj0781]

I'm having issues with a receiver kind of doing a system restore without me doing it. Ever few days it wipes all my setting out (besides quick tune and parental settings) like it just came out of the box and being new hooked up. The agent said they were sending my information to a department (can't recall name). She said it would take 24/48 hours and should be fixed. I asked if its remotely done and she said yes. Is this true?

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[Claude Greiner]

It could be possible if the box is connected to the internet.

Wouldn't surprise me considering how its easier just to remote into the box than try to walk someone through it over the phone.

 

[twizt3dsist3r]

Not to disagree with claude, as i have no idea how this could be happening or what exactly is happening. But..

In the past issues relating to how the box performed, were usually solved by replacing the box..

I respectfully have my doubts with remotely fixing this.

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[andrewj0781]

I guess if it keeps it up ill just call again. I just thought they'd replace it and fix it on their end before putting back in the warehouse to be used again.

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