I have been having the same issue on both Hopper 2000 (S438) and Hopper w/Sling (S502 now S503.) I have found that if you perform a search for the recordings they will show up there. C'mon Dish, what's the problem with making the software work as designed? Enough with the new features. Make the ones that we already have actually work properly! I know that more features = more new customers. I also know that it doesn't matter to Dish whether or not it actually performs as designed, since once they acquire said customer they are now under a 2-year contract, but these bugs are seriously leaving a bad taste in my mouth!
I only have six months left on my contract. If things don't improve soon I will be seriously considering dropping Dish and getting cable. I would have considered DirecTV until the AT&T acquisition. I know that I'm not the only one that feels this way! I would gladly beta test if it meant I could help speed up the bug fixes. I know that Dish is looking out for their bottom line, but why screw us, the paying customer in the process? They are already double-dipping on receiver fees by charging lease fees for owned equipment. I could let that slide better if my equipment ACTUALLY WORKED RIGHT...
Sure, they renamed it to "access fee" to make it seem like it's not what it really is, but in reality it's still a lease fee! If it were an "access fee," then why is it still the same amount as leased receivers? A real "access fee" should be something like $5-$7. But no, even if you own a second Hopper, it's still an extra $12/Mo, same as a leased Hopper. I could understand the $12 fee if it were the only Hopper you had, since that includes the "DVR/Whole-Home Fee."
Which brings me to another point. Why is the so-called "DVR/Whole-Home Fee" exactly the same amount as a second Hopper lease fee? Dish thinks they're clever, and I suppose many people are fooled, but I'm not fooled! For example, the ViP722 only has a $7 DVR fee. 922 has a $10 DVR fee. Why does the 922 cost more? Simple! "Because we can." The 922 uses no more guide data than the 722. They both pull in the same 9-day guide, just like all (modern) Dish DVRs. Even the 211 with EHD does, yet it has no DVR fee (other than $40 upfront.) So are Dual-Tuner DVR/Hopper users subsidizing 211 EHD users? If so, then they should lower the DVR fee and make 211 users pay up.
Which brings me to yet another point. The ridiculous fees for additional Dual-Tuner DVRs (except 612,) Hopper Whole-Home Fees, and Joey fees. The Dual-Tuner so-called "multi-room" DVRs cost $7 extra for a simple freakin' SD COAX connection? Imagine if cable cos charged $7/room just for hooking their cable directly to their TV with no box. There would be outrage! Sure Dish can disguise it once again as an "access fee," but what if said user were only using the DVR in Single Mode? At least with Hopper, you can simply use it without a Joey, and recover $5 plus have an extra tuner.
Which brings me to YET ANOTHER point. Why does Dish charge a "Whole-Home Fee," yet ON TOP OF THAT you must pay a Joey fee? "Because we can." At least one Joey should be FREE OF MONTHLY CHARGES in order to justify the "Whole-Home Fee." Instead, you get charged 19 DOLLARS a month, at least a 9 DOLLAR INCREASE over other options, just to have one more tuner and HD capability at two TVs. That might've been more justifiable, oh, about SIX YEARS ago when HD was "REVOLUTIONARY." Nowadays, HD is STANDARD! The only people with SD these days are the ones hanging on to the old tube TVs, or the ones that can't justify the RIDICULOUS FEES for HD. 4K TV is the next "REVOLUTION." I bet, if Dish ever acquires the bandwidth necessary, they'll charge EVEN MORE for it. Then there's the fact that people with only one Hopper and no Joeys, STILL get to eat the so-called "Whole-Home Fee." WOW, looks like Dish has it all figured out!
What if you bought a car and paid it off, yet the company you bought it for charged an "access fee" that just so happens to be the exact amount you would pay if it were leased? Dish is in fact making ALL OF US subsidize the cost of new customers, FOR LIFE. Just so they can say "our package prices are cheap!" Then once the customer is locked in to a contract, "oh by the way, we're raising all prices and fees and there is nothing you can do about it." There are ABSOLUTELY NO perks for being a loyal customer. Sure you might get "discounts" and "freebies" here and there, but compared to the subsidy you are paying, it means nothing! That is why so many people switch every two years.
As I am approaching the end of my contract, I am seeing less and less reason to stick with Dish (and perhaps pay TV in general,) and the BUGGY SOFTWARE might be the straw that broke the camel's back! FIX YOUR DAMN SOFTWARE. PLEASE.
I could go on, and on, and on. But I'll save the rest for another time.
/rant
