Rebate question.... grrrrrr!

[MartyB]

We upgraded to the 722 with HD programming back in September. Sent in the rebate form and information ... here we are in mid-January and STILL have not gotten the $100 rebate. (let alone any credits for the free HD as of yet). When I have checked the status on the website, it is showing that we do not qualify for the rebate. When I did an online chat, I was told that we DID qualify, but I should call the 800# for the rebate center. I call and am told that that status just shows that it is in process and I should give it a couple more weeks. Anyone have any suggestions on how to get a straight answer as to when we will get our $100? As for the 6 months free HD, I am being TOLD that I will see the first of the credits on the next bill..... we shall see...

Thanks in advance for any suggestions on the rebate....

 

[KAB]

http://www.satelliteguys.us/dish-network-forum/119534-rebate-issues-surprise-surprise.html

 

[uhlesses]

I had the same problem. I called dish in INDIA and told them that I wanted to speak to a manager, so they then transferred me to someone who spoke perfect english. The lady than gave me a $100.00 credit on my Febuary bill. I went to Dish web page and there it was posted on my bill.

 

[butzchan]

Wow. It wasn't just me. The rebate site actually said that I had been through all the steps, and was mailed a check. After a few weeks I called Dish, and they said that I did not qualify! Told them about the site saying the check was mailed...etc. Eventually, I was given a $100 credit.

My advice...insist that the operator make notes on your account, get the operators information, and keep accurate dates. Without this, I would have been SOL.

 

[jahost]

Same problem. I sent an email to the ceo email address and they credited my account. "John"

 

[MartyB]

thanks to all. I'll give one of these options a try... probably go the email route.

 

[old corps]

Same crap here. Upgraded in September as well. Two weeks ago I sent a polite email to ceo@echostar.com explaining the whole boring story (after wasting much "quality" phone time screwing around with CSR's). I had a reply, an apology and an immediate credit to my account in HOURS instead of months! Others haven't been as fortunate with that but DO IT and KEEP emailing 'em if they don't respond. Good luck!

Ed

 

[GNASH]

Same crap here. Upgraded in September as well. Two weeks ago I sent a polite email to ceo@echostar.com explaining the whole boring story (after wasting much "quality" phone time screwing around with CSR's). I had a reply, an apology and an immediate credit to my account in HOURS instead of months! Others haven't been as fortunate with that but DO IT and KEEP emailing 'em if they don't respond. Good luck!

Ed

Question for you then. I just e-mailed them this afternoon and received a message back at 6:15pm EST that said he had credited our account, but it has not show up under "Recent Activity" as of 1:40 am EST. Where did you "see" that it was credited???

Geoff

 

[thomasjk]

Question for you then. I just e-mailed them this afternoon and received a message back at 6:15pm EST that said he had credited our account, but it has not show up under "Recent Activity" as of 1:40 am EST. Where did you "see" that it was credited???

Geoff

Wait 24 hrs then check again. It took overnight for mine to show up when I used ceo@echostar.com.

 

[cdh1000]

don't believe the website, it means nothing. i have called 6 times now. last called in November, and the guy said they knew nothing about my rebate, but he was going to add it to my account. I wait 2 billing cycles, still not there, so i call again. they tell me it will be on my next bill because the processing STARTED in November.

i mailed it in August.

needless to say, i'm pretty much ready to jump of off Dish at the next opportunity.

 

[GNASH]

Wait 24 hrs then check again. It took overnight for mine to show up when I used ceo@echostar.com.

Thanks,
I just looked at the recent activity and it shows the $100 Rebate Credit.

Geoff

 

[KAB]

don't believe the website, it means nothing. i have called 6 times now. last called in November, and the guy said they knew nothing about my rebate, but he was going to add it to my account. I wait 2 billing cycles, still not there, so i call again. they tell me it will be on my next bill because the processing STARTED in November.

i mailed it in August.

needless to say, i'm pretty much ready to jump of off Dish at the next opportunity.

Do the ceo e-mail. Works for just about everybody, myself included.

 

[MartyB]

does anyone know if emails are answered at the ceo address on weekends? I ended up emailing last night but have not had a response as of yet.

guess my question was just answered... Had a very nice lady just call and said that they would be applying the credit to the bill. As for the HD 6 mos. she would also apply a credit for that for the full 6 mos in one credit on the next bill. Of course, I won't be able to see if that takes place or not until the 16th of next month due to being bundled with AT&T. Hoping for the best

 

[uglygolfer]

Do the ceo e-mail. Works for just about everybody, myself included.

I beg to differ. The ceo e-mail does NOT work. After 2 weeks and 3 e-mails, I got nothing from them.

I just went to the office of the Attorney General in my state (California) and BBB to file a complaint. We'll see how they respond to the complaints.

 

[daboogas94e]

thats pretty rough.......I'm sure they will jump through hoops for you then

 

[GNASH]

I beg to differ. The ceo e-mail does NOT work. After 2 weeks and 3 e-mails, I got nothing from them.

I just went to the office of the Attorney General in my state (California) and BBB to file a complaint. We'll see how they respond to the complaints.

KAB said "works for almost everyone" which seems to be the case. I just e-mailed them yesterday evening (around 4:50 PM EST) and received a response back from them at 6:17 PM. Therefore, based on comments from others on this board, it would seem that KAB's statement of "almost everyone" would be correct. Now if KAB had said "works for everyone" then you would have an argument.

Have a great day,
Geoff

 

[reallyniceguy]

bleh.. if you have sent rebate form and they are giving you a hard time.. call and demand it be added.. any account specialist can add it. its something that was offered and I dont see how hard it could be for a simple agent to do it, request to speak with the account specialists, they can do it. Used to work there my seld and I would LOVE getting those calls because it was a save for me and the cust were happy because it was money saved for them(that was promised)


Just dont try calling if you havent sent anything and its been less than the 8-10 weeks after account has been activated. They will send you the form. Only if its been over 8-10 weeks since you sent it. No need for a stupid ceo email that you will rarely get a response from.

 

[jwfgeol]

I beg to differ. The ceo e-mail does NOT work. After 2 weeks and 3 e-mails, I got nothing from them.

I just went to the office of the Attorney General in my state (California) and BBB to file a complaint. We'll see how they respond to the complaints.

In the other thread you never explained what the problem is that you are having and why you are trying to contact dish. It seems that every other person is getting a fast response from the ceo e-mail address.