Hi, i'll be calling to activate a brand new (virgin) 505 HD receiver, my location is in Central Mexico, am using a 2.40 meter dish and 2 separate linear LNBs with very good signal on both sats.
My question is the following, i used the channel 299 first to point Anik F1 sat with about 90 points of signal, then i disconected that sat and conected a second lnb to find Anik F2, found it and got about 88 points of signal, then connected boths lnbs using a 22KHZ switch (Anik F1 on port A 0 KHZ and Anik F2 on port B 22 khz), but here is the thing, i can see the preview channel (channel 200) and the shopping channel (channel 392) but as far as that i can't tune to any channel on Anik F2 nor see signal of Anik F2.
Is this thing normal on a virgin receiver and when they activate it i'll be able to tune to another channel and verify the signal on Anik F2?
I have experience with Dish Network and BEV and i was wondering if has to be done something like a "check switch" thing or else?
Thanks a lot for your help!
My question is the following, i used the channel 299 first to point Anik F1 sat with about 90 points of signal, then i disconected that sat and conected a second lnb to find Anik F2, found it and got about 88 points of signal, then connected boths lnbs using a 22KHZ switch (Anik F1 on port A 0 KHZ and Anik F2 on port B 22 khz), but here is the thing, i can see the preview channel (channel 200) and the shopping channel (channel 392) but as far as that i can't tune to any channel on Anik F2 nor see signal of Anik F2.
Is this thing normal on a virgin receiver and when they activate it i'll be able to tune to another channel and verify the signal on Anik F2?
I have experience with Dish Network and BEV and i was wondering if has to be done something like a "check switch" thing or else?
Thanks a lot for your help!