Program Guide Will Not Download

[Boondockbill]

West Coast. Reset two times. Anyone else with this prob?

 

[Scott Greczkowski]

A few others have reported guide problems this weekend. However everyone has said after a few hours the guide finally loaded.

 

[Boondockbill]

3 hrs, no guide, and counting....

 

[Ilya]

You should have it by tomorrow...
If not, let us know.

(moving to VOOM Help Desk Forum...)

 

[DarrellP]

My guide was extremely short this weekend, it barely went out 15 or so hours.

 

[zapgod]

My guide wnet out at exactly 8:30 am and now i don't get satellite channels. Just OTA works.

 

[traxxs]

My guide would only go up to 8:00 pm so i reset box this morning still no guide data it has been about 6 hours since i rebooted stb

 

[negreenfield]

Same here. PG won't load. 1 hour and counting. 20 miles north of Atlanta, GA.

 

[shelly]

No Info in the program guide but all channels seemto be wprking.

The tv was off all day and I just turned it on to watch Abbot & Costello.

I checked to see if a reboot had taken place but the last one was 9/28 when I also lost PG information.

Don't know whether rebooting will help get Info back into guide.

 

[lostcause]

Same problem here...I just popped on here with the intention of starting a thread about it and saw this one. over 6 hours and no guide... getting a bit annoying.

 

[shelly]

I did a soft reboot at 4:30 and still no pg 4 hours later.

I'll probably pull the plug for a hard reoot before going to bed and hope that the pg returns by tomorrow morning.

BTW, I keep my stb on 24/7. Could this be responsible for the occasional lose of pg? Should I put it in standby by turning it off with the remote each evening?

Shelly

 

[nater]

all day no guide

I lost the guide this morning and have not had it return all day. I just reset the box and will check in the morning.

Portland actually Battle Ground, it has been installed one week. Local 6 and 32 are marginal but every other channel works. Without information this is better than the first day, only local worked that day.

 

[JWK]

Same here

Box locked up so the remote wouldn't work, so did a soft reboot. Lost my program guide info. It hasn't come back (haven't had it since yesterday)

Finally got so friggin' frustrated tonight (middle of the night), I decided I'd do a factory reset.

Only to discover that trusty 988 doesn't seem to work with the current version.

So -- how do we do factory resets now? Or is our only choice to unplug the danged thing for 20 minutes and plug the power back in? If so, that's mighty lame.

 

[Master of Troy]

Going on 24 hours with no Program Guide

I have contacted customer support by email yesterday,(worked before), to see what is going on. Still waiting for a reply. My usual fix of rebooting box is not working now, and since I found this thread, I'm not the only one.

I have Tivo service so I can watch thru the Tivo for programming, but still, very frustrating.

 

[negreenfield]

Still no PG, so well over 16 hours or so without PG. Kinda sucks.....

 

[voomvoom]

This happened to me last week (I think) or something like it. I had to reboot for some reason and after 3 or 4 hours still no PG. Playing around with it (I think) I went in Options and Settings / System Settings / #8 Installer Menu / #1 Installation Wizard and then I think #7 Verify Voom is what may have brought it back. I'm just guessing here. After a few minutes the PG came back. It could have just been coinsidence. Also, I did other things while I was playing around, but this was the last thing. And, something worked. Probably, just coinsidence.

 

[shelly]

Well, I did a hard reboot (pull the plug) last night and still No Info in program guide this morning.

What to do next?

Shelly

 

[negreenfield]

Maybe this is in conjunction with the new channel changes for the movie channels?

 

[voomvoom]

On Yahoo Groups, Wilt answered and said he wasn't at his reciever but would check into it.

 

[lostcause]

going on 20 hours here and no guide.