Problem with Sling adapter/ DISH Anywhere

[stejamand]

Every time I try to access live TV via the DISH Anywhere App, I get a pop up message asking if I want more information about getting a Sling adapter, however I already have a Sling adapter. It's connected to my Hopper and has it has the red light on. Hopper is connected to broadband. I don't know what else I should do. I've already tried unplugging and plugging back in to various USB ports and resetting the receiver.

 

[andrewe]

Have you verified that your Hopper is connected to the internet in the Broadband Setup screen?

 

[stejamand]

I have verified.

 

[ChadT41]

Do you have multiple Hoppers??

 

[stejamand]

Yes.

 

[ChadT41]

Yes.

Make sure the one selected in DishAnywhere is the one that has the Sling adapter attached to it.

 

[stejamand]

That's confirmed.