Playlist keep disappearing from my clients?

[rapidturtle]

Hey, wondering if anyone can help. My playlists keep disappearing from my H25's. I have an HR44 for my DVR. When I do a hard reset on the H25, the playlist comes back. Does anyone have any clues? It's happening just about every night on both of my H25's. Any help is appreciated.

 

[rapidturtle]

Just a quick update, I did contact D, and he refreshed my clients on his end. He said that would solve my problem. We'll see, and I'll post in a few days if the issue actually is fixed.

 

[rapidturtle]

Ohh well, happened again tonight. Does anyone have any ideas what could be causing the playlists to disappear? A reset brings them back, and seems to last for a couple of days.

 

[Jimbo]

Are they on the National Release software ?

 

[rapidturtle]

My software version says Oxb9c, Mon 1/22

 

[Jimbo]

My software version says Oxb9c, Mon 1/22

I believe that's the NR, so your on current software (for the general population.)

 

[rapidturtle]

I had the dvr hooked to my router through ethernet. Rep at AT&T said to unhook that and setup a wireless connection. Seems to have fixed the issue, as I haven't lost my playlist since I connected via WiFi about 5 days ago.

 

[wolfievtec]

I have the same issue, thanks for the tip, I’m also unhooking my Ethernet and going wireless to see if it helps...

 

[clownin72]

I'll have to try this too. Same setup as you and hopefully it works for me too. Thanks

 

[wolfievtec]

Well, it already didn’t work for me.. let me know how you make out.

 

[rapidturtle]

Still going strong for me. Haven't lost the playlist in over a week.

 

[Jimbo]

Well, it already didn’t work for me.. let me know how you make out.

Did you reset everything when you made your change, as in turn off the recvr and turn it back on and start from scratch (after the ethernet was unplugged) ?
Just thinking ... as ways that wireless sometimes doesn't work correctly if the router isn't booted up before the device that is being activated.

 

[rapidturtle]

Maybe call D*, and ask them to refresh your receivers. The rep did do that for me after switching over to wifi.

 

[rapidturtle]

I spoke to soon, lost the playlists the other night. Did any of you figure anything out?

 

[rapidturtle]

Just messed around and hit the options button on the playlist that isn't there, and when I switched it to a-z, all my shows were there. Then switch it back to date, and they are all still there. Any ideas what may cause this?
I haven't had the time to call and troubleshoot, but now that I found this , I may try one night this week.

 

[wolfievtec]

Just messed around and hit the options button on the playlist that isn't there, and when I switched it to a-z, all my shows were there. Then switch it back to date, and they are all still there. Any ideas what may cause this?
I haven't had the time to call and troubleshoot, but now that I found this , I may try one night this week.

That actually worked for me a few times, changing the playlist order but most times it doesn’t...

 

[rapidturtle]

Damn, isn't working for me tonight either. It almost seems like some type of a software bug. I really don't feel like having a tech come out, but that may be the last option.