Phone Call from Dish the Day Before a Bill is Due?

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HanoverPretzel

HanoverPretzel

SatelliteGuys Pro
Original poster
Oct 6, 2006
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Got a phone call from Dish today that went to voice mail. It was an automated message that seemed to start before my voice mail started recording, so it's not 100% clear what it was about. It sounded like it might just be a reminder that my payment is due to tomorrow. Is that something Dish Network does? Just confirming so I know I don't have anything to worry about.

I usually pay my bill very early, sometimes online before I even get the bill in the mail, so I've never run into this before. :) This time around I'm going to have to pay on the due date itself, though -- just the way my finances are working right now. Still on-time, though, unless something goes drastically wrong. :)
 
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I got a call a couple of months ago. I payed my bill the day it was issued. It stated that my payment was late. I had added some programming around 10 days after I paid the bill, although I shouldn't have to pay that until my next bill is issued. I sent them a payment after that so their stupid automated system wouldn't shut off my programming.
 
I think it is pssivle that you might have been paying to soon ahead. I don't know. Maybe the DIRT team can look at it.
 
HanoverPretzel said:
Got a phone call from Dish today that went to voice mail. It was an automated message that seemed to start before my voice mail started recording, so it's not 100% clear what it was about. It sounded like it might just be a reminder that my payment is due to tomorrow. Is that something Dish Network does? Just confirming so I know I don't have anything to worry about.

I usually pay my bill very early, sometimes online before I even get the bill in the mail, so I've never run into this before. :) This time around I'm going to have to pay on the due date itself, though -- just the way my finances are working right now. Still on-time, though, unless something goes drastically wrong. :)
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They've seen all your piss and moan threads on here, and have decided to sic the automated patrol on you! ;)
 
csmith5111 said:
I think it is pssivle that you might have been paying to soon ahead. I don't know. Maybe the DIRT team can look at it.
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I don't think I payed it too soon. I'm on paperless billing and payed it when they sent me an e-mail saying my statement was ready to pay on line.
 
HanoverPretzel said:
Got a phone call from Dish today that went to voice mail. It was an automated message that seemed to start before my voice mail started recording, so it's not 100% clear what it was about. It sounded like it might just be a reminder that my payment is due to tomorrow. Is that something Dish Network does? Just confirming so I know I don't have anything to worry about.

I usually pay my bill very early, sometimes online before I even get the bill in the mail, so I've never run into this before. :) This time around I'm going to have to pay on the due date itself, though -- just the way my finances are working right now. Still on-time, though, unless something goes drastically wrong. :)
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That's weird. I wonder if it was just a reminder. Either way if you PM account info, I can look into it for you.

If anyone ever has a problem, or question about their bill, you can always just shoot Tony, Mary, or myself a PM, and we can see what happened
 
MattG@ DISH NETWORK said:
That's weird. I wonder if it was just a reminder. Either way if you PM account info, I can look into it for you.

If anyone ever has a problem, or question about their bill, you can always just shoot Tony, Mary, or myself a PM, and we can see what happened
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Thanks. I'm alright for now. Things still check out alright in the online interface, and dish service itself is still working as per usual. If something goes amiss tomorrow when I try to make my payment or something, though, I'll take you up on that offer. :) Right now there's no point in wasting anyone's time, though.
 
Got another phone call today that my voice mail got more of. Sounds like was just a reminder. Just a friendly suggestion for Dish Network, though: Some people may take daily phone calls "reminding" them to make a payment that's not overdue that include a "reminder" that this required by the contract "you" (with a voice that strong emphasizes the "you") agreed to and threatening to cut off your service in two days and charge a restart and/or early termination fee thereafter, the wrong way. It sounds a lot like a collection call, but I never missed a payment. I paid today on the due date. Sure, I waited till the last minute, but that's my right under the agreement "you" agreed to, Dish Network. ;)
 
MattG@ DISH NETWORK said:
Sorry about any inconvenience

If you want me to take a look into it (those calls leave notes on the account), send me a PM
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Thanks. Sent you a PM. The calls themselves weren't that big of a deal, but if they leave negative notations on the account, it's worth getting looked into. I paid the bill at the last minute, but on-time. Would hate to have issues later qualifying for promotional offers or equipment upgrades over a mistake on Dish's part. Gave some more details via PM.
 
pjsjeep said:
I would bet if the OP used Autopay, they wouldn't get the reminds..... I love having autopay.
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I can see why people like auto-pay. Personally, I prefer having the flexibility to pay when I want. That flexibility gives me the option to say, pay really early in a month where I have money at that time but might be short later (to make sure it gets paid), or to wait until the last minute in a month when I am waiting for some money to come in and need what I have for other things.

I can also see why people like paperless billing. Personally, I like having a paper trail, and the ability to handle things without the Internet and send in a paper check in the event my Internet connection is acting funky or I'm going without Internet for a while. I actually didn't have Internet when I signed up for Dish (Was between providers).

Having said that, though, I could see horsetrading this stuff for free HD or something down the line. I could deal with auto-pay and paperless billing and stuff if I got something of value back. However, right now, there's no such incentive, so I'm going with what I prefer. :)
 
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