past due question

[dlh1435]

I got a question.if you are past due on your account how long does it take them to disrupt your service.

 

[garys]

I went over three weeks and was not turned off.

 

[HIFI]

I believe on one of the chats charlie actually stated 45 days past before interruption will occur

 

[goaliebob99]

I dont know as I have never missed a payment like that... I have allways payed my bills on time; But I would imagine that it would have to be atleast a month behind

 

[Bob Haller]

over a month, and you will get a warning call before they turn it off.

its a customer friendly idea, just turning people off leads to churn

 

[Hall]

I dont know as I have never missed a payment like that... I have allways payed my bills on time

??

 

[garys]

I was also charge $1 for being late.

 

[ccg3]

depends if it's a new account, then it's a shorter time. otherwise it's about 45 days.

 

[spiegelj07]

there is a 30 day grace period before they start calling
i've gotten within a day of being interupted before becase dish lost my money order
i dont rely on money orders anymore i now pay my bill electronicly

 

[derfnoslen@yahoo.com]

Your account is on a disconnect status depending on the acct type.

 

[DishSubLA]

over a month, and you will get a warning call before they turn it off.

its a customer friendly idea, just turning people off leads to churn

And there are a lot of good people who are just late with payments. It makes sense not to cut off service to soon.

 

[Zero327]

Your account is on a disconnect status depending on the acct type.

His question was regarding how long it takes the system to generate the disco work order...not about order types. Customers know nothing or work order types...

 

[okiekevn]

new accounts take 38 days for soft disco(does not req 25 restart fee) and 40 for hard disco. accounts 90 plus days take 56 for soft disco and 62 for hard disco. always fun when someone calls me and asks "why is my bill so high???!!!". well, if you paid it on time it wouldnt compile.