PROBLEM SUMMARY
Installed a new 2012 Sony KDL-46HX750 1080p, Internet Ready, 3D HDTV yesterday morning. Now on the second day some irregularities directly related to audio from our HR24 are occuring. These problems apply only to NBC & ABC network Sat & OTA channels.
DETAILS
- During some Dallas ABC & NBC network commercials highs audio frequencies are absent. One commerical will have this audio problem yet the next is perfect. Then the next two commericals may or may not have the same exact problem. When the show returns the audio is generally fine. The next commericals repeat the problems but more than likely not in the same sequence. There is no disernable pattern.
- To make this even stranger once when the broadcast on the same network went to the next show that shows highs immediately went away. This does not always occur. Change the network channel to networks other than Dallas ABC or NBC then the audio problems go away.
- The problem exists on both DTV HR24 Sat and via DTV AM21N OTA.
- On the HR24 Native is Off and the only Resolution checked on is 1080p. Note: The problems have also occurred with Native On and all Resolutions checked.
- On the Sony KDL-46HX750 the Scene Mode is set to Auto (24p sync).
CABLE ROUTING
- HR24/AM21N audio is routed from the HR24 via a Monoprice Premium Optical cable to my Denon AVR 987.
- HR24/AM21N Video is routed from the HR24 via a Monster Premium HDMI directly to the Sony HDTV. This configuration was implemented after having HDMI handshake issues when the brand new HR24's HDMI had 'handshake' problems with the Denon AVR 987.
- On the prior Sony HDTV the HDMI's plugged in horizontally. On this new SONY KDL-46HR750 the HDMI's plug in vertically. The two HDMI cables are very stiff premium Monster brand.
- FYI, the Blu-Ray & HD-DVD HDMI's are routed to the AVR then to the HDTV via one HDMI.
POWER UP SEQUENCE
The devices power up sequence is TV-AVR-HR24 with a delay so the AVR is fully up.
Hope you can provide some insight and solution. This is a very annoying and unacceptable problem.
Installed a new 2012 Sony KDL-46HX750 1080p, Internet Ready, 3D HDTV yesterday morning. Now on the second day some irregularities directly related to audio from our HR24 are occuring. These problems apply only to NBC & ABC network Sat & OTA channels.
DETAILS
- During some Dallas ABC & NBC network commercials highs audio frequencies are absent. One commerical will have this audio problem yet the next is perfect. Then the next two commericals may or may not have the same exact problem. When the show returns the audio is generally fine. The next commericals repeat the problems but more than likely not in the same sequence. There is no disernable pattern.
- To make this even stranger once when the broadcast on the same network went to the next show that shows highs immediately went away. This does not always occur. Change the network channel to networks other than Dallas ABC or NBC then the audio problems go away.
- The problem exists on both DTV HR24 Sat and via DTV AM21N OTA.
- On the HR24 Native is Off and the only Resolution checked on is 1080p. Note: The problems have also occurred with Native On and all Resolutions checked.
- On the Sony KDL-46HX750 the Scene Mode is set to Auto (24p sync).
CABLE ROUTING
- HR24/AM21N audio is routed from the HR24 via a Monoprice Premium Optical cable to my Denon AVR 987.
- HR24/AM21N Video is routed from the HR24 via a Monster Premium HDMI directly to the Sony HDTV. This configuration was implemented after having HDMI handshake issues when the brand new HR24's HDMI had 'handshake' problems with the Denon AVR 987.
- On the prior Sony HDTV the HDMI's plugged in horizontally. On this new SONY KDL-46HR750 the HDMI's plug in vertically. The two HDMI cables are very stiff premium Monster brand.
- FYI, the Blu-Ray & HD-DVD HDMI's are routed to the AVR then to the HDTV via one HDMI.
POWER UP SEQUENCE
The devices power up sequence is TV-AVR-HR24 with a delay so the AVR is fully up.
Hope you can provide some insight and solution. This is a very annoying and unacceptable problem.
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