Now I know why so many people cancel satellite, especially Dish Network. Had a bad 522 and DPP twin. It was a pretty big hassle just to get them to replace it then they want to charge $14.95 fee for each item even though I have the $1.99 warranty and autopay when before they told customers that they were waived the S&H fee if they had this warranty with autopay. They changed their policy without notifying customers.
I got the DPP twin but no 522 receiver. Call them up. They give me tracking number for DPP twin and tell me that the DPP twin and 522 should have been sent in the same box. They told me that UPS dropped it off at a neighbor's house. I call UPS and they said that it was NOT delivered to a neighbor's house. They told me to call Dish Network back up. I called them back up and they transfer me to technical support. I was finally able to get them to tell me that there were two different tracking numbers. She almost forgot to tell me the new tracking number! I had to ask for it! I call UPS up and it was sent to the wrong address. The lady on the phone did not tell me that. The lady on the phone just told me that they got lost. I should have received both packages in the same day. I give them my correct address and I receive the receiver the next day. They had also told me that I was to return two receivers. I told them NO I was to only return one that it was a dual tuner receiver. They were also trying to get me to explain what happened to them again and I told them I was not going through that bull again that I had already explained it numerous times and that it should all be on the notes on the account.
I call Dish Network up and activate the new (refurbished) receiver to replace the bad one. It gets activated and I request for time without service. They give me $55 saying that the computer does it automatically for them and that there is nothing he can do about it. I pay around $80-85 a month total for everything by the time I pay those extra DVR and additional outlet fees. The man on the phone tells me they do not give credit for those for time without service. I settle for the $55. I think all is fine now.
I notice that one of my other receivers is now shut off. They had shut off the wrong receiver when doing the swap. I call them up and tell them to hurry up and get it turned back on. The Asian tells me real fast "hold on while I transfer you" and gets me to the automated tech support. I hang up and call back. This person is an American. He tells me that they RA'ed that receiver. I tell him no and start getting very upset and tell him that I am missing my shows because it is deactivated. They do not want to offer anything for my hassle but I finally get them to turn the receiver back on and shut off the correct one. I told him that when I had these turned on that they were certain that they had the correct receiver number on the notes to shut off. That was a LIE! I get off the phone after I see that the receiver has been activated missing some of my shows now.
The next day I get a bill that is higher than it should be. They charged an extra $49.99 on my bill. I call them up and I cannot get through their stupid phone system the first time, it just hangs there. I try calling again. When I finally get in touch with someone the man tells me that the charge is supposed to be there that there is still supposed to be a $49.99 fee for changing the receiver out. I tried explaining to him that it was not supposed to be there, that the warranty is supposed to cover ALL costs of replacing the receiver, that is what the warranty was for. He said no, there was still a $49.99 fee. I told him to just transfer me to the cancellations department that I was going to shut my service off and switch to Directv. The imcompetant man does so. I tell him the situation. He says that I am right and that I was not supposed to be charged the $49.99 fee. I tell him that it would take a LOT more than just taking that $49.99 fee off my bill to keep me as a customer, he asked what would it take, I told him a free lease on the 622 receiver or an equal amount of programming for free for what it would regularly cost to lease one. He said he could not do that. I told him that I have had this system for a while, have automatic bill pay, and always pay one year in advance for my programming, and that they get quit a bit from me in an average month. They said taking the $49.99 off the bill was the best that they could do. I know that was bull because I heard where they gave others a bit to keep the system on. I told him that if I have this shut off that I need my money back for what I paid one year in advance. He said he could not do that, that I would be forfeiting what I paid in advance for the remainder of the year. I told him he could not do that, that I paid in advance for service that I cannot get and that I would turn him into the Attorney General's office and sue him and cost the company lots of money by telling this all over the internet and have a lot of people I know switch to Directv costing them thousands. He still said he could not do anything for me other than removing the $49.99 off of my bill. I said to just give me one month programming credit for all of my hassle I have had with them and that will be ok for now very sternly to him, that by the time I pay annual and what I pay monthly for extra channels and fees it should come out to $80 some dollars a month average. He said he would take $80 off of the bill. I said ok, that should be good for now but my annual comes up in Feb or March. I figured that if they were going to try to rip me off $49.99 that it should cost them $49.99 for the mistake, that they are the ones that should end up paying it for trying to charge me that especially after all of the hassle I have been through with them for a while now. I had told the gentleman that I had to keep calling in because of one mistake after another that was made and that it was a never ending thing.
Dish Network, YOU SUCK!!!!!!!!!!!!!!!!!! when it comes to service. I like your programming and your DVR, but I do not like your service on the phone and your ripping people off on their bills charging them for things that do not belong on the bills. You better do something before your churn runs away from you. Me and many others are sick and tired of putting up with the ripoff's and imcompetency you guys try to pull. Train your people better and have them treat us better. Give us something for our hassle when we call in with issues. Me nor anybody else should have to tolerate such bull as you put onto me as a customer. You will go out of business if you treat all of your customers this way. It is MUCH simpler just switching to somebody else than keep putting up with this bull over and over again.
Now I know why so many people cancel. They will not go through half of the bull I did. Just one mistake and they will switch without giving them a chance to fix mistake. Those that give them a chance, they blow it by not wanting to take wrongful charge off bill or fix mistake as they should. I will not pitty Dish near as much as I would have before if they start losing lots of business because of poor customer service! I just had to flame to get this out. I think you should know that things need to be done to improve your service on the phone or you will lose lots of customers that you didn't need to lose because of stupid things such as this.
I got the DPP twin but no 522 receiver. Call them up. They give me tracking number for DPP twin and tell me that the DPP twin and 522 should have been sent in the same box. They told me that UPS dropped it off at a neighbor's house. I call UPS and they said that it was NOT delivered to a neighbor's house. They told me to call Dish Network back up. I called them back up and they transfer me to technical support. I was finally able to get them to tell me that there were two different tracking numbers. She almost forgot to tell me the new tracking number! I had to ask for it! I call UPS up and it was sent to the wrong address. The lady on the phone did not tell me that. The lady on the phone just told me that they got lost. I should have received both packages in the same day. I give them my correct address and I receive the receiver the next day. They had also told me that I was to return two receivers. I told them NO I was to only return one that it was a dual tuner receiver. They were also trying to get me to explain what happened to them again and I told them I was not going through that bull again that I had already explained it numerous times and that it should all be on the notes on the account.
I call Dish Network up and activate the new (refurbished) receiver to replace the bad one. It gets activated and I request for time without service. They give me $55 saying that the computer does it automatically for them and that there is nothing he can do about it. I pay around $80-85 a month total for everything by the time I pay those extra DVR and additional outlet fees. The man on the phone tells me they do not give credit for those for time without service. I settle for the $55. I think all is fine now.
I notice that one of my other receivers is now shut off. They had shut off the wrong receiver when doing the swap. I call them up and tell them to hurry up and get it turned back on. The Asian tells me real fast "hold on while I transfer you" and gets me to the automated tech support. I hang up and call back. This person is an American. He tells me that they RA'ed that receiver. I tell him no and start getting very upset and tell him that I am missing my shows because it is deactivated. They do not want to offer anything for my hassle but I finally get them to turn the receiver back on and shut off the correct one. I told him that when I had these turned on that they were certain that they had the correct receiver number on the notes to shut off. That was a LIE! I get off the phone after I see that the receiver has been activated missing some of my shows now.
The next day I get a bill that is higher than it should be. They charged an extra $49.99 on my bill. I call them up and I cannot get through their stupid phone system the first time, it just hangs there. I try calling again. When I finally get in touch with someone the man tells me that the charge is supposed to be there that there is still supposed to be a $49.99 fee for changing the receiver out. I tried explaining to him that it was not supposed to be there, that the warranty is supposed to cover ALL costs of replacing the receiver, that is what the warranty was for. He said no, there was still a $49.99 fee. I told him to just transfer me to the cancellations department that I was going to shut my service off and switch to Directv. The imcompetant man does so. I tell him the situation. He says that I am right and that I was not supposed to be charged the $49.99 fee. I tell him that it would take a LOT more than just taking that $49.99 fee off my bill to keep me as a customer, he asked what would it take, I told him a free lease on the 622 receiver or an equal amount of programming for free for what it would regularly cost to lease one. He said he could not do that. I told him that I have had this system for a while, have automatic bill pay, and always pay one year in advance for my programming, and that they get quit a bit from me in an average month. They said taking the $49.99 off the bill was the best that they could do. I know that was bull because I heard where they gave others a bit to keep the system on. I told him that if I have this shut off that I need my money back for what I paid one year in advance. He said he could not do that, that I would be forfeiting what I paid in advance for the remainder of the year. I told him he could not do that, that I paid in advance for service that I cannot get and that I would turn him into the Attorney General's office and sue him and cost the company lots of money by telling this all over the internet and have a lot of people I know switch to Directv costing them thousands. He still said he could not do anything for me other than removing the $49.99 off of my bill. I said to just give me one month programming credit for all of my hassle I have had with them and that will be ok for now very sternly to him, that by the time I pay annual and what I pay monthly for extra channels and fees it should come out to $80 some dollars a month average. He said he would take $80 off of the bill. I said ok, that should be good for now but my annual comes up in Feb or March. I figured that if they were going to try to rip me off $49.99 that it should cost them $49.99 for the mistake, that they are the ones that should end up paying it for trying to charge me that especially after all of the hassle I have been through with them for a while now. I had told the gentleman that I had to keep calling in because of one mistake after another that was made and that it was a never ending thing.
Dish Network, YOU SUCK!!!!!!!!!!!!!!!!!! when it comes to service. I like your programming and your DVR, but I do not like your service on the phone and your ripping people off on their bills charging them for things that do not belong on the bills. You better do something before your churn runs away from you. Me and many others are sick and tired of putting up with the ripoff's and imcompetency you guys try to pull. Train your people better and have them treat us better. Give us something for our hassle when we call in with issues. Me nor anybody else should have to tolerate such bull as you put onto me as a customer. You will go out of business if you treat all of your customers this way. It is MUCH simpler just switching to somebody else than keep putting up with this bull over and over again.
Now I know why so many people cancel. They will not go through half of the bull I did. Just one mistake and they will switch without giving them a chance to fix mistake. Those that give them a chance, they blow it by not wanting to take wrongful charge off bill or fix mistake as they should. I will not pitty Dish near as much as I would have before if they start losing lots of business because of poor customer service! I just had to flame to get this out. I think you should know that things need to be done to improve your service on the phone or you will lose lots of customers that you didn't need to lose because of stupid things such as this.
