My trouble started when, in an attempt to start getting HD channels for MAVTAV and Velocity, I was told by Dish that I would have to upgrade to an HD Receiver and an HD-compatible dish. So...I bought a brand new VIP222k receiver and new 1000.2 dish and had them installed. I also decomissioned my old DP311 SD receivers as part of the switch. I upgraded to America's Everything and Blockbuster@home at the same time so that I would be subscribing to any and all HD channels.
Well, I can now watch MAVTV just fine, as well as dozens of other HD channels. I cannot, however, get to Velocity. I've searched several forums, and found that many people are not seeing Velocity on their guide -- despite their subscription that includes it.
I chatted with a Dish CS person today and she has told me I need a different dish/LNB installed to receive Velocity. She says that I cannot get any of the programming coming from the 129 satellite without a dish upgrade -- and that will require a tech visit. I'm not sure that makes sense, since everything I've read about my new receiver and dish says that the 3 LNBs are arrayed to pick up satellites 110, 119, and 129 in the "Western Arc" that I should be part of. Since ALL of the HD programming should be coming from satellite 129 in my case, it stands to reason that I am either getting HD channels-- or I am not -- because I am not "seeing" the 129 satellite.
Am I missing something here or misinformed about the new hardware (receiver and dish) that I installed a couple of weeks ago?
I don't want to drag a tech up here for nothing. I live up in the Rockies and it is ten degrees with 40 mph winds blowing snow around. I'd like to save them the trip if this is actually a software issue and not a hardware thing.
TIA for your comments.
Well, I can now watch MAVTV just fine, as well as dozens of other HD channels. I cannot, however, get to Velocity. I've searched several forums, and found that many people are not seeing Velocity on their guide -- despite their subscription that includes it.
I chatted with a Dish CS person today and she has told me I need a different dish/LNB installed to receive Velocity. She says that I cannot get any of the programming coming from the 129 satellite without a dish upgrade -- and that will require a tech visit. I'm not sure that makes sense, since everything I've read about my new receiver and dish says that the 3 LNBs are arrayed to pick up satellites 110, 119, and 129 in the "Western Arc" that I should be part of. Since ALL of the HD programming should be coming from satellite 129 in my case, it stands to reason that I am either getting HD channels-- or I am not -- because I am not "seeing" the 129 satellite.
Am I missing something here or misinformed about the new hardware (receiver and dish) that I installed a couple of weeks ago?
I don't want to drag a tech up here for nothing. I live up in the Rockies and it is ten degrees with 40 mph winds blowing snow around. I'd like to save them the trip if this is actually a software issue and not a hardware thing.
TIA for your comments.
