OK, I have looked around and cannot find the answer. I have got my system from FTAdirect. It is PanSat 3500s (mostly because of your review). It came with Fortec Star 33” dish, HH90 rotor, CoolSat CS-LNBC lnbf, and DiSEqC 4x1 switch. I have put everything together, lnbf to rotor, rotor to port 1 on the switch, and switch to the receiver. My closest sat is AMC5 79W. My longitude is 77W, and latitude 39N. So I setup my rotor elevation to 39 and dish elevation to 39. Then I moved the rotor to 1.7W. Could not find any signal. I tried both positioner modes and nothing. Tried 97W telestar 5 and the same result, nothing. I use standard settings for lnbf. The skew is 45 or -45 depends on a transponder. After that I decided to bypass everything (rotor and switch) and tried to caught 97W, and nothing. After many tries I was able to pickup Nimiq2. Then I put rotor back, but I had to lower rotor elevation and dish elevation by 2 degrees each. Now I’m able to pickup Nimiq 2 and 1.3, Echostar 7 and 8, but no true Ku-band sats. I use USALS mode for positioner and those 4 work fine. According to Satellite Antenna Alignment program I should have no obstacles. So what is wrong?!?!?