I updated to the Carbon UI, but my Joeys remain on the old UI. On the Hopper, the "Available Joey Software" says "N/A". Any way to force the Hopper to check for/download the latest Joey software?
No Joey software update available...
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I thought the Joey software was downloaded along with the Hopper's software. It's not a case of it only downloads the s/w if there are Joeys either - it downloads ALL of it. I have Joey s/w for a Joey 1, Super Joey, Wireless Joey, and 4K Joey in addition to the Joey 2 s/w.
I've seen this before on new units during installs. Occasionally I've been successful fixing it by forcing the System Install Wizard which searches for software. You can start the wizard from the Diagnostics screen by pressing Info > Recall > Info > Recall.
If that doesn't work you might try contacting DIRT to see if they know any tricks. Good luck.
Normally that's correct but on some units, especially H2's, the Joey software just doesn't get there.
Maybe try resetting the Joey/clear it's NVRAM...hold power and ch. up on front of Joey...when it powers on, release the power button but keep holding the ch. up button..
You'll see the screen change..at that point release the ch.up button.
You'll see the screen change..at that point release the ch.up button.
Where did this procedure come from? Something new, don't recall seeing it before. Good info
And how will that help the Hopper that has no Joey software available?
And as you're suggesting, it won't help put s/w on the Hopper, which is the core issue.
The same process can be used to start boot recovery on the Hopper which may or may not help. If I were the OP I wouldn't do that until I asked DIRT if they had any other tricks.
If it don't show as available joey software on the hopper, then it's the hopper having an issue. I've had it take up to 6-8 hours to see joey software before.
I only get software updates about once a week from Dish...
I'm not going into details of why I get s/w from dish that often. I've had problems receiving s/w before, it's pretty common.
The hopper reset will make it download the s/w again, which should eventually make it download the available joey s/w.
I only get software updates about once a week from Dish...
I'm not going into details of why I get s/w from dish that often. I've had problems receiving s/w before, it's pretty common.
The hopper reset will make it download the s/w again, which should eventually make it download the available joey s/w.
Thanks for the tip, I ran through that, and immediately following, there still was no Joey software available. It may not work, as I don't have active service any more. I upgraded to Carbon a couple days before I canceled, because I was curious to use the new interface. I've since canceled service, and will need to return the boxes soon. The Hopper and Joeys still operate fine otherwise, I still get the Dish help channels, and can still watch my DVR recordings. Once I work through the remaining shows I want to watch before returning the receiver, I may try the hopper reset.
I've never had a Hopper do a software download without joey software the minute it was finished downloading.
IMO that's definitely a Hopper issue since its obvious that software isn't fully downloading into it properly for what ever reason.
Thats would be like have no menu option on your Hopper.
Joey software is written in the Hopper software.
I bet that Hopper has more issues than missing Joey software.
That's a key part of the problem right there. If you don't have active service, then you're receivers are no longer targeted to get s/w updates. Once that deact / deauth is sent to them, they are not spooled any longer in the production s/w.
Yeah, I figured that was the issue now. I just wonder why it didn't get the Joey software when I had active service.
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Likely because you just upgraded to the new UI a couple days before canceling. Sometimes it takes a bit for the joey to see new s/w. And now you can't tell if the s/w was ever there to begin with, since you've been deact, the receiver isn't going to show any s/w avail for the Hopper or the Joeys.
After being deauth you are removed from spooling which keeps s/w updates from triggering.
After being deauth you are removed from spooling which keeps s/w updates from triggering.
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