New VIP211K with existing EHD

[mb1058]

I just received a new VIP211K to replace an existing VIP211. The receiver works fine but it will not recognize the EHD that I had on the old VIP211. I attached 2 EHD with no luck. I attached a flash drive to make sure the USB port was active and it was. Any help would be appreciated.

 

[garys]

Receiver may need a hit, PM a Dirt member or call Dish.

 

[jscud]

Yes, call Dish. The same thing happened to me when I had a 211 replaced. Afterwards the EHD worked fine with the new receiver and all my previously recorded shows were still there.

 

[mb1058]

It tuned out it was a faulty power supply for the EHD. New power supply and everything is functional.

 

[Pologreen]

Electronics... :

 

[KAB]

It tuned out it was a faulty power supply for the EHD. New power supply and everything is functional.

That's happened to me as well.