I apologize if these questions have already been asked multiple times. I have been having intermittent service, so I have not been able to search for more than a few minutes until I lose connection. I just desided to jump in here while I still had service and ask the question before I lose service again.
I just had DISH installed last week, and this is my first experience with satellite TV. I also had the local rep set up Wild Blue Satellite internet as well. Being that I live in the country my only option is satellite. I am very familiar with cable and the issues that come with it, and how to troubleshoot on my end, and I have learned what to expect with service and what not to. I just want to get some information on the issues that I have noticed and find out if this is normal for satellite, or if I need to call service.
#1 Connectivity during bad weather – I know this is the main problem with satellite, but what is considered bad weather? For example, today it has been raining off and on all morning. It isn’t a hard rain at all, just a little harder than a drizzle. Every time it starts I lose service. I reset the modem and it comes back for a few minutes, but then I lose it again. Is this considered “bad weather”? I seriously was expecting to lose service in high winds, dark clouds, hail and hard snow, but not light rain. I mean seriously, on rainy days I like to watch movies and play video games. Are those days over?
#2 Blockbuster at home – Movies freeze in the same spot every time. It is as though I am watching a DVD with a big scratch in specific places. However, I am streaming from the Hopper and not using a DVD. Is this normal? I have seen a few posts about it, but have not seen one that can explain this.
I just had DISH installed last week, and this is my first experience with satellite TV. I also had the local rep set up Wild Blue Satellite internet as well. Being that I live in the country my only option is satellite. I am very familiar with cable and the issues that come with it, and how to troubleshoot on my end, and I have learned what to expect with service and what not to. I just want to get some information on the issues that I have noticed and find out if this is normal for satellite, or if I need to call service.
#1 Connectivity during bad weather – I know this is the main problem with satellite, but what is considered bad weather? For example, today it has been raining off and on all morning. It isn’t a hard rain at all, just a little harder than a drizzle. Every time it starts I lose service. I reset the modem and it comes back for a few minutes, but then I lose it again. Is this considered “bad weather”? I seriously was expecting to lose service in high winds, dark clouds, hail and hard snow, but not light rain. I mean seriously, on rainy days I like to watch movies and play video games. Are those days over?
#2 Blockbuster at home – Movies freeze in the same spot every time. It is as though I am watching a DVD with a big scratch in specific places. However, I am streaming from the Hopper and not using a DVD. Is this normal? I have seen a few posts about it, but have not seen one that can explain this.
