*New Customer* Should there be a line item for Superfan HD on install order?

[Power and Glory]

Hello. I just called for a new install last night. I guess its the last few days for the NFL Sunday Ticket promo they have been running. I asked the CSR about this Superfan HD which I knew very little about.

I asked how much it was extra and he said he could spread it over 4 or 5 payments for around $25 and went looking for the code to do so. After a couple minutes and with the help of a supervisor they decided to give me Superfan for free. He also gave me Nascar Hot Pass even though I do not watch Nascar.

After all was said and done and set the install date I hung up and created my account on their website. Well at first while my info appeared it said I had no orders pending. It stayed like that for at least an hour. I had to go to bed. I figured the system needed time to update.

This morning I check the site and see my order now listed. The Nascar Hot Pass is listed, but no mention of Superfan HD. Should I call and inquire? What I don't want is because of this ommision they need to remake my order and set a new install date. I was lucky to get only a 1 week turnaround and have an install date set for this coming Sunday between 12-4.

This is what my current order looks like:
Service Protection Plan 1 Free
DIRECTV DVR Service_R15 (Rolls to offer 005 on month 5) 1 Free
CashBack_DummyName_30607 1 Free
PREMIER Free 4 Months Free P2244/71 1 Free
HD Access_Tier 1 P000006376000000001 1 Free
NASCAR HOT PASS New Customer Special Offer R6918/24 1 Free
Standard Professional Install 1 Free
DIRECTV 5-LNB Multi-Satellite Dish 1 Free
DIRECTV HD DVR (Expanded HD Prog. Capable) 1 Free
DIRECTV HD Rec. (Expanded HD Prog. Capable) 1 $99.00
Handling 1 Free

Also now that I see it what the hell is Cashback_DummyName_30607?

Thanks in advance.

 

[skihoodoo]

i just had mine installed on wed after the guy left i called about something and he said i assume u wanted to watch sunday ticket in hd and i said yes and he gave me it at no charge that promo is only for the sd version


so call after the install

 

[russ222]

why did they charge you 99 for second hd rec..

 

[Power and Glory]

Were they not supposed to? I am new to this so I was just going by what the CSR was telling me. All this guy said was the first receiver was free.

 

[sonydude1966]

why did they charge you 99 for second hd rec..

He got better than me. I got $100 off of my $199 HD DVR, and the second non-DVR HD receiver was $99. So, I paid $200 for my 2 HD and HD DVR receivers, which is still the norm if you order online right now.

 

[sonydude1966]

Why don't you call and see? You don't necessarily have to cancel your order to get added what the supervisor promised you. Since it was a supervisor, I wonder if their footprints are on your order, and you can be transferred to them?

 

[jtwex]

Were they not supposed to? I am new to this so I was just going by what the CSR was telling me. All this guy said was the first receiver was free.

I would put these results as great as many times the second HD-DVR is full priced ($199). They are much more likely to give you one HDDVR (free) & another HD Receiver (free) then two HDDVR. Combined what you got with the free programming & I think its a great deal. Having said that, you hold all the bargaining chips right now so it might be worth another CSR run.

No need to call with programming concerns prior to the service call; sort it out after the install but soon after as they receive many calls on weekends before big football games.

 

[ripmatek]

I also have some of the same concerns...

I just ordered the following yesterday and I forgot to ask for the Superfan add-on. I figure since they still need to come and make the install that I still have all the bargaining power in the world. Should I call and try to get free Superfan now? Also see below and let me know if I got a good deal. Paid $231.03 for 2 HD-DVR and a regular HD box...

My order...

Service Protection Plan Free
DIRECTV DVR Service_R15 (Rolls to offer 005 on month 5) Free
1 year FREE Showtime B6519/004 Free
PREMIER Free 4 Months Free P2244/71 Free
6 Months Free Showtime Free
HD Access_Tier 1 P000006376000000001 Free
DIRECTV 5-LNB Multi-Satellite Dish Free
DIRECTV HD DVR (Expanded HD Prog. Capable) Free
DIRECTV HD DVR (Expanded HD Prog. Capable) $99.00
DIRECTV HD Rec. (Expanded HD Prog. Capable) $99.00
Standard IRD Free
B6291/020 Free
Standard Professional Install Free
Handling $19.95
Tax $13.08
Total $231.03

What is Standard IRD and B6291/020???

 

[russ222]

1 hddvr free..2hdrec,free.......1am21 free