FWIW i had a problem with directv shipping me a replacement hd stb,
i keep calling directv and they kept telling that its on back order, for almost 3-4 weeks
so i tried to ask Robert from VE if he could help me out, he personally called me at home, actually it was late in the day, and i gave him my info, and he emailed directv and to put my stb order on hight priority, and next day, i hear directv shipped my stb,
and i got my stb in 3 days,
So i couldn't do it without robert's help, i don't know how more long i would'of have to wait more, if it wasn't robert,
And BTW i didn't not even order from Robert, and he helped me still
Again Robert, if you reading this, thanks again