need help w/ replacement dvr please!

[Katz]

I had a HR20-100 HD Dvr that experienced a hard drive failure recently, and Directv replaced it with a HR20-700.

I have noticed 2 things that concern me.

1- The dvr makes noises that my old dvr did not. It is a kind of clicking or whiring sound.

2- When I pause live TV and then go to play it, the picture and sound are jittery and stutters.

I would appreciate any posts that would help me to understand this behavior, if it is normal or if action should be taken- what type of action. Thanks to all who post.

 

[oldford]

sounds like a refurbished DVR that made it back out with some problems. Call again and tell them about the problems. You need another one.

 

[Jimbo]

I agree .

The HR20-700's are the better of the two.
I would not be alarmed if they give you a refurbished one though as I doubt they are actually making them anymore.
I have had refurbs and they have worked great for a good long time.