I'm new here, so I have no idea who any of you people are or how you operate so I'm just going to get right to it.
I am a tech/sales guy for a DishNetwork/DTV company. I have no idea why this is happening, but for the past several months I've been dealing with a GIGANTIC influx of customer issues, the freightening thing is that 9/10 of these complaining customers have no actual problems whatsoever, they're simply just being difficult for the sake of being difficult. Not only are they calling in with preposterous "problems", but I've also been personally accused of the following:
1. Stealing a customers dog.
2. Eating a customers food out of their fridge.
3. Being "uncool"(customers words).
4. Stealing a beat and bent to hell DirecTV dish.
5. Urinating in a customers basement.
First and foremost I would like to express that each every one of these claims are categorically untrue. Just so there is no confusion, I'll address each of them accordingly:
1. I don't remember seeing a dog at this particular customers house, I have no idea why someone would accuse of stealing a dog, this is just retarded.
2. I have and will NEVER do anything this stupid, I have no idea where this customer was coming from.
3. This jerk*** accused accused me of being "uncool" because I would not hook him with a promotion for which he did not qualify.
4. I installed a system at customers house who previously had DirecTV. His current DTV dish was at least 7 years old and was bent(which was why he wasn't getting DirecTV signal). I didn't steal the dish, after I uninstalled it from his roof I left it on the front porch.
5. The customer dog obviously urinated all over the customers carpeted basement floor. I was wearing plastic covers over my shoes(standard procedure for most technicians) which is why I didn't notice. The fact that the customer accused me of whizzing on his floor makes me wonder how we've managed to survive as a species thus far.
All of THAT ^ being said. Heres what else I've encountered recently:
We've had a slew of customers complain that they've received bills significantly higher than they were told. They mostly claim that their bills should be 19.99 when they're signed up for packages with upwards of 200 channels and high definition service. This problem is epidemic and bewildering given the fact that we go over the monthly service costs on the phone with the customer and also review it with them before AND after performing the installation.
I've also had a number of customers recently disconnect their service because the channel numbers aren't the same as they were on cable. For example, they're disconnecting because CNN is now on channel 200 instead of channel 35 as it was on cable or whatever they had before. Also I've had a number of customers disconnect their service because they that their systems were malfunctioning when in fact they simply needed to reset their TV sets to channel 3, an issue with which we inform the customer during the installation.
HUGE PROBLEM: Middle Eastern customers who want everything for free with no contract and NO monthly bill. Why and how is this possible? This has happened on no less than five occasions in the past year, even though the international packages are super-expensive.
I had a person recently report me to the better business bureau and the authorities because I refused to take his order after learning that he lives in the projects.
These are not typically problems that I've experienced in the past and each day I'm bewildered with new, exotic and downright insane claims from these people. Not only do I have to deal with this s*** from the customers, but then either corporate DirecTV or Dish Network is on the phone to my office hassleing us about these problems and finding every excuse in the world to chargeback my company for every dime possible. This is almost making want to quit and go work at Burger King. Has anyone else experienced absurdy like this, and if so how in God's name do you deal with it?
Nix
I am a tech/sales guy for a DishNetwork/DTV company. I have no idea why this is happening, but for the past several months I've been dealing with a GIGANTIC influx of customer issues, the freightening thing is that 9/10 of these complaining customers have no actual problems whatsoever, they're simply just being difficult for the sake of being difficult. Not only are they calling in with preposterous "problems", but I've also been personally accused of the following:
1. Stealing a customers dog.
2. Eating a customers food out of their fridge.
3. Being "uncool"(customers words).
4. Stealing a beat and bent to hell DirecTV dish.
5. Urinating in a customers basement.
First and foremost I would like to express that each every one of these claims are categorically untrue. Just so there is no confusion, I'll address each of them accordingly:
1. I don't remember seeing a dog at this particular customers house, I have no idea why someone would accuse of stealing a dog, this is just retarded.
2. I have and will NEVER do anything this stupid, I have no idea where this customer was coming from.
3. This jerk*** accused accused me of being "uncool" because I would not hook him with a promotion for which he did not qualify.
4. I installed a system at customers house who previously had DirecTV. His current DTV dish was at least 7 years old and was bent(which was why he wasn't getting DirecTV signal). I didn't steal the dish, after I uninstalled it from his roof I left it on the front porch.
5. The customer dog obviously urinated all over the customers carpeted basement floor. I was wearing plastic covers over my shoes(standard procedure for most technicians) which is why I didn't notice. The fact that the customer accused me of whizzing on his floor makes me wonder how we've managed to survive as a species thus far.
All of THAT ^ being said. Heres what else I've encountered recently:
We've had a slew of customers complain that they've received bills significantly higher than they were told. They mostly claim that their bills should be 19.99 when they're signed up for packages with upwards of 200 channels and high definition service. This problem is epidemic and bewildering given the fact that we go over the monthly service costs on the phone with the customer and also review it with them before AND after performing the installation.
I've also had a number of customers recently disconnect their service because the channel numbers aren't the same as they were on cable. For example, they're disconnecting because CNN is now on channel 200 instead of channel 35 as it was on cable or whatever they had before. Also I've had a number of customers disconnect their service because they that their systems were malfunctioning when in fact they simply needed to reset their TV sets to channel 3, an issue with which we inform the customer during the installation.
HUGE PROBLEM: Middle Eastern customers who want everything for free with no contract and NO monthly bill. Why and how is this possible? This has happened on no less than five occasions in the past year, even though the international packages are super-expensive.
I had a person recently report me to the better business bureau and the authorities because I refused to take his order after learning that he lives in the projects.
These are not typically problems that I've experienced in the past and each day I'm bewildered with new, exotic and downright insane claims from these people. Not only do I have to deal with this s*** from the customers, but then either corporate DirecTV or Dish Network is on the phone to my office hassleing us about these problems and finding every excuse in the world to chargeback my company for every dime possible. This is almost making want to quit and go work at Burger King. Has anyone else experienced absurdy like this, and if so how in God's name do you deal with it?
Nix
Last edited by a moderator:
