My Tivo just died!!

[cueman98]

I just had a power outage at my house an hour ago, and it looks like the hard drive on my D*tivo is died(tried unplugging several times, it doesn't get passed the welcome screen). I've been with D* since late march '05. Will D* replace the box?, how much do you think it will cost me. The box itself is still under manufacturers warranty.

Any help is appreciated.

 

[hdtvtechno]

Yes
Look at the HDtivo Manual, it says directv warranty for unit is for one year after purchase.

 

[hdtvtechno]

On second thought, You didn't mention which Tivo you have ?

 

[cueman98]

it's a samsung SD tivo, I called D* and they said they would send a replacement for 14.95, and I send the bad one back to D*. My real concern now is will the bad unit be dropped from my account? I don't to pay the mirror fee on a unit that's dead. Sorry if that sounds stupid, I'm relatively new to D*.

 

[hdtvtechno]

Yes it should be takin off your account.
check you directv account on the directv website
if not, call them back

 

[Newshawk]

it's a samsung SD tivo, I called D* and they said they would send a replacement for 14.95, and I send the bad one back to D*. My real concern now is will the bad unit be dropped from my account? I don't to pay the mirror fee on a unit that's dead. Sorry if that sounds stupid, I'm relatively new to D*.

Actually, you'll use your present access card in the replacement DVR. When you call in to activate it, the D* tech will pair the old card with the new box and resend authorizations to the card. That will automatically remove the old receiver from the account.

 

[Stargazer]

I feel bad for anyone that has a standalone Tivo with a lifetime subscription that goes bad after warranty.

 

[millflem]

Had the same problem with my DIRECTV DVR+ receiver after a power outage and they are sending me a new one. My question is how to prevent this from happening again? I also encountered problems before my DVR went dead as it would not record any shows, and after doing a reset erased all the shows I had kept.

Thanks for any help.

 

[Neutron]

Do you have a surge protector?

 

[millflem]

No, I don't have a surge protector. Do you recommend having one?

Thanks for your help.

 

[Smoky]

Always use a surge protector.