My Dish cancelation story

[teneightyp]

I canceled Dish over the weekend. I know how much everyone likes hearing about others cancelation experiences (Ye Ha!) so here's mine, although it's not too exciting. They asked why and I told them I was going to D*. My bill averaged about $85 a month. The most they offered me to stay with E* was $10 off a month for a short time. I thought that was pretty week, but I realize it's not their obligation to offer anything so it's no biggie to me. They offered a "pause" deal where for $10 a month they would hold everything for a while. I said I would do a pause and probably reactivate E* in the winter but not for $10 a month. I did finagle one thing however. I still had a couple of months on my contract ($20 cancelation fee). The CSR rep asked me if it was dangerous for me to climb up and get the LNB's of the dish. I said yes, a little dangerous but I would do it if they waive the cancelation fee which she did. My plan is to save some money over the summer and fall and see which company is best for me next winter. I'm heavily leaning towards D*. I've had both companies now and haven't been impressed at all with how E* conducts business on all levels.

Peace!
Bikes not bombs. -- Matt

 

[cparker]

Seems like a rational assessment. You do what's right for you. When it all comes down to it... it really doesn't matter what anyone else thinks. And I, for one, appreciate you taking the time to relate teh experience.

 

[EricBskiVT]

I would also be interested in hearing about your experience when you pick up a satellite provider again.

 

[teneightyp]

I would also be interested in hearing about your experience when you pick up a satellite provider again.

Why? Do you think it will be a pain in the A**?

 

[EricBskiVT]

Why? Do you think it will be a pain in the A**?

No, because it would be interesting to see if you change providers, if so, what is the difference, if not, why not.

 

[aperry]

Seems like a rational assessment. You do what's right for you. When it all comes down to it... it really doesn't matter what anyone else thinks. And I, for one, appreciate you taking the time to relate teh experience.

+1 :up

 

[boba]

I canceled Dish over the weekend. I know how much everyone likes hearing about others cancelation experiences (Ye Ha!) so here's mine, although it's not too exciting. They asked why and I told them I was going to D*. My bill averaged about $85 a month. The most they offered me to stay with E* was $10 off a month for a short time. I thought that was pretty week, but I realize it's not their obligation to offer anything so it's no biggie to me. They offered a "pause" deal where for $10 a month they would hold everything for a while. I said I would do a pause and probably reactivate E* in the winter but not for $10 a month. I did finagle one thing however. I still had a couple of months on my contract ($20 cancelation fee). The CSR rep asked me if it was dangerous for me to climb up and get the LNB's of the dish. I said yes, a little dangerous but I would do it if they waive the cancelation fee which she did. My plan is to save some money over the summer and fall and see which company is best for me next winter. I'm heavily leaning towards D*. I've had both companies now and haven't been impressed at all with how E* conducts business on all levels.

Peace!
Bikes not bombs. -- Matt

DISH is very poor about retaining customers, you might want to call back and inquire about "Essential Service" this is not the HD pack. Try 1-888-387-6371 and talk to an account specialist. Essential Service is a very basic programming package for retaining customers at $9.99/mo. it allows you to still receive some programming and keep your equipment active. Locals can be added but very litle else can be added but it allows you to keep something to watch and save money at the same time.

 

[nothing0]

DISH is very poor about retaining customers, you might want to call back and inquire about "Essential Service" this is not the HD pack. Try 1-888-387-6371 and talk to an account specialist. Essential Service is a very basic programming package for retaining customers at $9.99/mo. it allows you to still receive some programming and keep your equipment active. Locals can be added but very litle else can be added but it allows you to keep something to watch and save money at the same time.

i've never seen this number. is it another customer service number or does it go straight to retention?

 

[boba]

i've never seen this number. is it another customer service number or does it go straight to retention?

DISH stupidly dosen't have a retention dept. like D* they rely on run of the mill CSRs to lose their customers.

 

[okiekevn]

i would have kept the lnb and paid the cancellation fee. you could have always bought equipment from dishstore.net, hook it up in place of your leased equipment. then you dont have to worry about contracts.

 

[kilon]

DISH stupidly dosen't have a retention dept. like D* they rely on run of the mill CSRs to lose their customers.

Actually dish does have a retention dept. it's called winback.

 

[reallyniceguy]

DISH is very poor about retaining customers, you might want to call back and inquire about "Essential Service" this is not the HD pack. Try 1-888-387-6371 and talk to an account specialist. Essential Service is a very basic programming package for retaining customers at $9.99/mo. it allows you to still receive some programming and keep your equipment active. Locals can be added but very litle else can be added but it allows you to keep something to watch and save money at the same time.

An "account specialist" is the cancellation dept" aka "winback" howard forums has been asked numerous times by dish network for us not to post these numbers. So you want to cheat and "cut in line" and get something for free? Try the new provider and see how it goes. We all want to hear what your experience is. We are all in the same boat.


also i was in that department, not no more thank you lol but they are required to save around 60% of the customers. So they are saving some customers.

 

[thehip420]

DISH is very poor about retaining customers, you might want to call back and inquire about "Essential Service" this is not the HD pack. Try 1-888-387-6371 and talk to an account specialist. Essential Service is a very basic programming package for retaining customers at $9.99/mo. it allows you to still receive some programming and keep your equipment active. Locals can be added but very litle else can be added but it allows you to keep something to watch and save money at the same time.

That number is awesome! They pick up immediately and connect you directly to "winback" and they think you are transferred from a first line CSA.

I was trying to get an additional HD receiver without paying $$$ or entering a contract.

1st try was a no go.

2nd try I got exactly what I want plus they are coming to install it tomorrow!

 

[Tom Bombadil]

Hey, when I called to cancel yesterday, they didn't inquire about whether it was dangerous for me to retrieve the LNBs. They just told me that I would have to return them. I guess they didn't care if I fell and broke my neck.

As it turns out, I have them pole-mounted in my yard. And given that I installed them, I know how to de-install them.

 

[daboogas94e]

well at least you had a decent exeperience

 

[thehip420]

Just to follow up. They came and installed the HD receiver winback said would be free. So I checked my account online today and noticed that not only did they charge me $25 for the receiver, they also charged me $50 for installation!!! So I called that majic number again, explained my story but more importantly gave the new rep the 3 digit code of the rep I dealed with last time. Apparently the rep hadn' t added any notes but my account showed she had worked with me. Based on the fact there were no notes, the new rep said he had to take my word and reversed all the charges!!

Moral of the story, if you call winback, keep the 3 digit CSR code incase things go wrong!