A couple weeks back, I made an appointment for yesterday for the installation of the new slimline dish. The appointment was for a crew to be there between 12 and 4. Let's just say it didn't quite work out that way.
At about 3 PM, not having heard a word on it, I checked online at D* to make sure of the appointment. Oddly enough, it showed it as a morning appointment. I figured I better call them to see what was up. The CSR told me it was indeed an afternoon appointment, and they had conformed it with a phone call the previous evening. This was a lie that was proven by my callerid records that showed zero phone calls that evening. And nobody had been on the phone either. But he said a tech should still be coming.
I little while later, I get a call from some outfit called Pemier Communications asking if I had heard from the technician. Nope. The guy said he would try to contact the tech and gave me a number to call if I didn't.
Come 4PM, I still hadn't heard anything, so I called. Their idiot switchboard operator put me into oblivion. I tired again and the same thing happened.
Next, I called D* back. They had no answers, but did give me a $100 credit for the late appointment. That placated me only slightly, as I was now steamed at the total confusion.
At about 6 PM, nobody had yet showed up. At this point, I called D* back again and told them it was too late. I wasn't about to have a tech out there at 9 PM putting a dish in. They connected me with Premier, who then contacted their "team leader." He was apologetic, asking what he could do to make it right. I told him there wasn't much he could do. He offered to send a guy out first thing this morning, but I said I can't do that due to work. So they have now rescheduled for exactly at 4 PM today. We'll see.
Sad thing is, this all could have been avoided. The reason for the problem was that their tech apparently broke his hand in the morning, and they called in a backup. The tech was supposed to call me and let me know he might be a little late, but he never did. No communication whatsoever. Had they called and explained the situation, or even told me when I first called in, I would have understood. Accidents happen. But not once until the very end was anything explained, and by that point I was too upset to really give a crap why it happened.
Lousy, lousy service by D* and Premier Communications.
At about 3 PM, not having heard a word on it, I checked online at D* to make sure of the appointment. Oddly enough, it showed it as a morning appointment. I figured I better call them to see what was up. The CSR told me it was indeed an afternoon appointment, and they had conformed it with a phone call the previous evening. This was a lie that was proven by my callerid records that showed zero phone calls that evening. And nobody had been on the phone either. But he said a tech should still be coming.
I little while later, I get a call from some outfit called Pemier Communications asking if I had heard from the technician. Nope. The guy said he would try to contact the tech and gave me a number to call if I didn't.
Come 4PM, I still hadn't heard anything, so I called. Their idiot switchboard operator put me into oblivion. I tired again and the same thing happened.
Next, I called D* back. They had no answers, but did give me a $100 credit for the late appointment. That placated me only slightly, as I was now steamed at the total confusion.
At about 6 PM, nobody had yet showed up. At this point, I called D* back again and told them it was too late. I wasn't about to have a tech out there at 9 PM putting a dish in. They connected me with Premier, who then contacted their "team leader." He was apologetic, asking what he could do to make it right. I told him there wasn't much he could do. He offered to send a guy out first thing this morning, but I said I can't do that due to work. So they have now rescheduled for exactly at 4 PM today. We'll see.
Sad thing is, this all could have been avoided. The reason for the problem was that their tech apparently broke his hand in the morning, and they called in a backup. The tech was supposed to call me and let me know he might be a little late, but he never did. No communication whatsoever. Had they called and explained the situation, or even told me when I first called in, I would have understood. Accidents happen. But not once until the very end was anything explained, and by that point I was too upset to really give a crap why it happened.
Lousy, lousy service by D* and Premier Communications.
Good luck on your install, I hope all goes well.
