Must be winter...my HR20-700 is freezing!

[330cic]

Got the HR20-700 last Friday. Its frozen 3 times since then...no response from remote, no response from buttons on the unit. Had to unplug then plug back in.

Is this just my "break-in" period? Or is it just plain broke?

 

[markrubi]

Got the HR20-700 last Friday. Its frozen 3 times since then...no response from remote, no response from buttons on the unit. Had to unplug then plug back in.

Is this just my "break-in" period? Or is it just plain broke?

On the remote press and hold info for about 4 secs. See what software version it has on it. Post back here.

Look at Past upgrade if nothing there then report original. 0x18a is current for the 700 model


If you do not have the current version then you might want to force a download of the current software out nationally by Directv.

Here's how..

Forcing a Download
It has been noted that when the HR20 is set to "hear" the remote in RF (Radio Frequency) mode, the following steps do not always work correctly. If you find yourself having trouble and your remote is set to RF, you should change to IR (Infrared) mode instead.
First, you will need to restart your receiver. There are multiple methods to doing this, but my preferred method is to use the menus. To restart your receiver, you can do one of the following:

• Using the remote control, select Menu -> Help & Settings -> Setup -> Reset, and then choose Restart Recorder. You will also need to press the DASH (-) key to confirm. This is the safest way to do a reset.
• If the Menu reset fails, then try a Red Button Reset (RBR). Press the Red Button behind the access card door on the front of the receiver.
• If all else fails and you are unable to initiate the download process, you may need to unplug the receiver from the wall outlet, wait for 30 seconds and then plug it back in.

Once you have restarted your recorder, make sure you stick around. In a few seconds, you will need to type in a special code to start the download process:

1. When the reset process starts, the LEDs on the front of the receiver will turn off.
2. Once the LEDs on the front of the receiver illuminate again *OR* the the first blue screen is displayed (whichever comes first), you can start keying in the special code.
3. Press 0 2 4 6 8. You will need to press the keys slowly and deliberately. An easy way to think of this is zero-one-thousand, two-one-thousand, four-one-thousand, six-one-thousand, eight-one-thousand. Make sure that you ONLY type in the 5 numbers and nothing else.
4. After a few more seconds, you should see a screen that indicates that the download process has started.
5. Now, just sit back and relax as the update process will take about 15 minutes to complete. It may appear to "stick" at 97%, this is normal.

Note: Do not restart the system again after the download process is complete. The normal download process includes an automated restart which is desired, but additional restarts are unnecessary and only serve to taint the debug process.​

Note: If you reach the screen that says "checking satellite settings step 1 of 2" BEFORE you see an indication that the new software is downloading, then you will need to start over. The downloading screen should show up within a few seconds (it's not immediate). If it does go too far, then a Red Button Reset should make it start over without going through the entire startup process.​

 

[330cic]

Thx - I have 0x18a. It downloaded when they brought the receiver.