I was one of those loyal Voom customers who finally had it with the poor customer service. I must admit it though, I was definitely influenced in switching to D* from their TV commercials. Where they promise an upgrade in HD content. With Voom, I was impressed with their HD picture quality but less impressed with the content of programming, no ppv, and no sports packages. So now I finally switched over to D* and I'm satisfied with their content. But now I have four HD tv's and I'm not using them to their full potential. When is D* gonna provide more HD as promised.