I too am in this boat. Called the CSR on Wednesday night, she had no clue what was going on but said they would send someone out on Friday. I read this thread yesterday and figured by the time the tech arrived on Friday, all would be good.
Well, . . . tech just arrived, said he had no clue what to do (nothing was on the work order). Said the work order originally showed this was to be a paid service call. I showed him this thread, and he thinks he knows what to do. I am currently at 61.5, and 110/119.
So much for thinking Dish communicates with their teams to let them know what is going on and what they need to perform for service. I should not be the one to explain to them what they need to do. And, I'll be VERY upset if I end up having to pay for this - when DISH moves the channels.
Maybe I should have 'pinged' the DIRT team just to be sure. Oh well, . . .