Well I was told I would be getting the hopper with sling and the installer showed up with the old version. I called customer service and the best they would do for me is replace it for 120 dollars. I told the installer to pack it up and cancelled with dish.
Lost customer on install day
- Thread starter Phill1060
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I would push that up to a retention manager. If you ordered a hopper with sling, and they showed up with the wrong equipment, you shouldn't be charged just to get the other box. Talk to a DIRT member here and see what they can do.
http://www.satelliteguys.us/threads/301809-DISH-Hopper-with-Sling?p=3072852#post3072852
Pretty prophetic, I'd say....
Pretty prophetic, I'd say....
Was this a free upgrade and free install as well? Sounds like the CSR probably set up the order for a Hopper 2000 and a Sling Adapter. Existing customer upgrades for the new Hopper with Sling are $200+ depending on what you qualify for and CSRs aren't even supposed to discuss the HWS unless the customer specifically mentions it. I saw a post from DIRT stating they can not do anything to lower the HWS upgrade cost.
He ordered on January 11, even before the Hopper 2 was in the system. Of course he got Hopper 2000...
Makes since.He ordered on January 11, even before the Hopper 2 was in the system. Of course he got Hopper 2000...
He ordered on January 11, even before the Hopper 2 was in the system. Of course he got Hopper 2000...
Haha didn't notice that. They didn't take per orders, and a free HWS didn't sound right to start with.
This happened to me today as well. I placed my order through Frontier 2.5 weeks ago. Install was supposed to be today. Tech called and I asked him if had the new Hopper on the truck as that is what the Frontier rep promised me. He said he did not so I told him not to come out. Spoke to two customer loyalty reps, neither of which would provide me the new Hopper unless I paid $200. Then, the installer's company started calling me from MI and I told them to cancel. They needed me on the phone with a Frontier rep to cancel the install. Well, after a 45 min call with the Frontier rep she said she has Dish willing to install the new Hopper this coming Monday. We'll see if it happens. If so, looks like persistence is needed.
only for people who screwed up and tried to order before 1/17/13. Hopper with Sling wasn't even in the computer system until then.
The website says it's free for qualifying customers. That's all I know, so if you are a new customer then I would assume it's free if you qualify. Maybe you should call dish up again.
ok I got ahold of Dish proper and they are hooking me up. I wish I had found this website before I went through Infinity Dish. That is what I get for responding to junk mail. Not only that but my neighbor has dish so we both got $50 for it. I almost went with Directtv glad I didn't I really don't like the direct TV little extra charges...In the end billing for dish is straight forward. Wish I could change the title of the thread now
