I've seen exactly same response here or at dbstalk.
I recently wrote a letter to Mr. Ergen complaining about poor HD picture quality and the VOOM debacle. This is the response I received.
Did anyone else get the same response?
"Thank you for your message. I do appreciate hearing from customers. Let me try to address your concerns:
1. Voom did not make the investment in their channels per our contract and thus left us little choice going forward.
2. The 22 channels we added will be adding a lot of HD content over the coming months and more and more of it will become true HD. We do understand they don’t always broadcast in true HD for the entire day yet.
3. We will be adding more HD channels throughout the rest of the year.
4. No other major company carries Voom (except their other owner, cablevision)
5. normally OTA HD is a better picture and if you can get OTA (this is true for all video providers) we do not force customers (as others do) to purchase our local to local HD as we sell it a la carte.
6. your HD channels should not macro block. We do have some signal issues in along the coast in the northwest which we will solve with the launch of a new satellite late this year. It is possible your dish alignment is not quite perfect or you might need a slightly larger antenna.
I take your comments seriously and we will get much better."
Charlie